Jomesh Varghese
Dammam,Saudi Arabia
Summary
Accomplished professional with expertise in risk management and strategic thinking. Demonstrates exceptional communication proficiency, active listening, and relationship management skills. Proven ability to conduct thorough risk assessments and make informed decisions. Adept at process improvement and report-writing, ensuring time efficiency and a proactive approach. Committed to leveraging skills for continued professional growth and organizational success.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
GTS (Customer Service Agent)
SAB Express LLC
Dammam, Saudi Arabia
02.2018 - Current
- Contacting consignee for clearance documents such ID number, Iqama number, CR copy, online authorization etc.
- Preparing documented files for shipment clearance
- EBS case handling (for alternate contact details, missing commercial invoices, chemical shipments etc.)and publishing report on daily basis.
- Attending cases which are initiated from origin and resolving.
- Doing RTS an RRT (Return to Shipper) process for all deadlines elapsed shipments (such UTLCN, Missing CI, Held Shipments etc.), chemical shipments and mis-sorted shipments to respective countries.
- Pulling out inbound cons daily and working on pending cases
- providing update for all shipmates and updating system with relevant scan by e-mass entry.
- Handling e-mails from customers, customer service and origin colls etc.
- Doing over goods process as per origin requested shipments.
- Improved customer trust by establishing open lines of communication and effectively handling enquiries.
- Managed customer relationships to achieve high satisfaction rate.
- Maintained comprehensive records and archives for thorough reference.
- Used interpersonal skills to deliver excellent internal and external customer service.
Marketing and sales executive
Abdul Mohsin Saleebik Al Shamari Trading Est.
Al Khobar, Saudi Arabia
03.2014 - 01.2018
- Spearheaded the launch of new products into the market successfully.
- Generated leads and identified local marketing opportunities, networking and participating in trade fairs, conferences and exhibitions.
- Increased new business through strategic networking and cold calling.
- Monitored and reported on competitor activity, analysing products, performance and sales.
Quality inspector
TI Metal Foaming Co.
Chennai, India
08.2012 - 01.2014
- Provided detailed reports after every inspection, supporting informed decision making.
- Ensured compliance with safety standards for employee wellbeing.
- Verified supplier certificates and generated final conformance certificates before sign-off and shipping.
- Kept accurate records of testing results and defective products identified per day.
Education
SSLC - Government of Kerala
St. Johns High School
Nellipoyil 03.2005 - 03.2006
Higher Secondary - Science
Govt. Vacational Higher Secondary School
Thamarassery 06.2006 - 03.2008
Diploma - Mechanical Engineering
Govt. Polytechnic College
Meenangadi 06.2008 - 03.2011
Skills
- Communication proficiency
- Risk Management
- Risk Assessment
- Professional decision-making
- Time efficiency
- Active listening
- Communication
- Report-writing
- Strategic thinking
- Proactive approach
- Relationship Management
- Process Improvement
Languages
English
Fluent
Arabic
Advanced
Hindi
Advanced
Malayalam
Fluent
Timeline
GTS (Customer Service Agent)
SAB Express LLC
02.2018 - Current
Marketing and sales executive
Abdul Mohsin Saleebik Al Shamari Trading Est.
03.2014 - 01.2018
Quality inspector
TI Metal Foaming Co.
08.2012 - 01.2014
Diploma - Mechanical Engineering
Govt. Polytechnic College
06.2008 - 03.2011
Higher Secondary - Science
Govt. Vacational Higher Secondary School
06.2006 - 03.2008
SSLC - Government of Kerala
St. Johns High School
03.2005 - 03.2006
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