Jony Gagabuan
Riyadh
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
IT Support Engineer
AKKA (AIRBUS Defense and Space Project)
06.2019 - Current
- Used ticketing systems to manage and process support actions and requests.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware and granted system permissions to new employees.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Generated reports to track performance and analyze trends.
IT Salesperson
SNAGP Corporation
03.2018 - 05.2019
- Collaborated with customers and asked questions to assess needs and budgets.
- Recommended Product or Service and explained features and costs to help customers make educated buying decisions.
- Attended product-related technical shows and other activities to represent company products and services.
- Generated and executed sales plans in existing customer base to meet profit increase goals.
- Resolved average of [Number] customer issues per month through active communication and dedicated research skills.
- Engaged large and medium end-users to deliver company's total value proposition to increase sales.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
IT Administrator
SATCO (Ma'aden Mining Company Project)
04.2014 - 01.2018
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.
- Interfaced with high-level client personnel, collecting performance feedback and integrating positive and negative evaluations into future IT policies.
- Assessed business requirements to forecast annual budgetary operational costs.
IT Salesperson
SNAGP Corporation Philippines
10.2012 - 03.2014
- Collaborated with customers and asked questions to assess needs and budgets.
- Recommended Product or Service and explained features and costs to help customers make educated buying decisions.
- Attended product-related technical shows and other activities to represent company products and services.
- Resolved average of [Number] customer issues per month through active communication and dedicated research skills.
- Generated and executed sales plans in existing customer base to meet profit increase goals.
- Engaged large and medium end-users to deliver company's total value proposition to increase sales.
IT Technician
Shemal System
07.2009 - 08.2013
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
Branch Supervisor
PC Clinics
04.2008 - 07.2009
- Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
- Oversaw opening and closing of branch and monitored overdrafts, wire transfers, collections and stop payment orders.
- Delivered product and service quality and inspired team members to reach and maintain department goals and objectives.
- Set schedule for tellers and customer service representatives.
Education
Bachelor of Science - Information Technology
Christ The King College of Science And Technology
Muntinlupa Philippines03.2012
Skills
- Desktop Support
- User Experience
- Data Connectivity
- Customer Service Expertise
- Complaint Resolution
- Support Ticket System Management
- Maintains Crops
- Livestock Feeding and Watering
- Crop Inspection
- Crop Cultivation
Certification
- Certified Cisco Network Associate
- ITIL v4 IT Service Management
Timeline
IT Support Engineer
AKKA (AIRBUS Defense and Space Project)
06.2019 - Current
IT Salesperson
SNAGP Corporation
03.2018 - 05.2019
IT Administrator
SATCO (Ma'aden Mining Company Project)
04.2014 - 01.2018
IT Salesperson
SNAGP Corporation Philippines
10.2012 - 03.2014
IT Technician
Shemal System
07.2009 - 08.2013
Branch Supervisor
PC Clinics
04.2008 - 07.2009
Bachelor of Science - Information Technology
Christ The King College of Science And Technology
- Certified Cisco Network Associate
- ITIL v4 IT Service Management
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