Jophet Palma Diwara
Riyadh,Saudi Arabia
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
22
22
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Senior Technical Trainer
Al-Jazirah Ford & Lincoln Vehicle
Riyadh
02.2024 - 04.2025
- Resposible to more than 200 technicians of Service department to train
- Assisting the training manager with the certification of technicians
- Plan and execute monthly, Quarterly and annual training plan with technical training manager and service manager in line with training need analysis, ford workshop competency
- Identify skills and training needs to the service technicians with help of service manager and plan the annual training plan
- Achieve training tasks as per training need analysis and monitor training progress quarter and year
- Update and maintain all the required training records, competency reports and STARS records of all service branches on monthly basis
- Design and implement a skills development training program to improve diagnostics skills for service technicians
- Involving on job coaching to the service technicians on the workshop to improve their diagnostics skills
- Develop new training Aid materials to improve training quality
- (Training aids, Example; cut view of parts, posters, assembled complete system components)
- Manage the training facilities in terms of appearance, cleanliness and all training vehicles, tools& equipment's properly organized and good working conditions
- Evaluate training programs conducted and suggest/report areas of improvement
Technical Trainer
Al-Jazirah Ford & Lincoln Vehicle
Riyadh
02.2019 - 02.2024
- Plan and execute monthly, Quarterly and annual training plan with technical training manager and service manager in line with training need analysis, ford workshop competency
- Identify skills and training needs to the service technicians with help of service manager and plan the annual training plan
- Achieve training tasks as per training need analysis and monitor training progress quarter and year
- Follow-up with trained service technicians to meet the ford test requirements and prepare them on the online test (class marker) for re-fresh test before the Ford Evaluation test
- Update and maintain all the required training records, competency reports and STARS records of all service branches on monthly basis
- Design and implement a skills development training program to improve diagnostics skills for service technicians
- Involving on job coaching to the service technicians on the workshop to improve their diagnostics skills
- Develop new training Aid materials to improve training quality
- (Training aids, Example; cut view of parts, posters, assembled complete system components)
- Manage the training facilities in terms of appearance, cleanliness and all training vehicles, tools& equipment's properly organized and good working condition
- Evaluate training programs conducted and suggest/report areas of improvement
Master Technician
Al-Jazirah Ford & Lincoln Vehicle
Riyadh
09.2018 - 01.2019
- Monitor and manage team productivity and performance of the technicians
- Perform diagnosis, repair, maintenance for Ford and Lincoln Vehicle
- Diagnose and repair electrical and electronic related concern using computerized diagnostic equipment
- Diagnose and repair underneath NVH related concern
- Diagnose and repair engine performance related concern
- Diagnose and repair drive train related concern, perform vehicle drive test
- Carried out day-to-day duties accurately and efficiently.
Technician/Team Leader
Al Jazirah Ford and Lincoln Vehicle
Riyadh
09.2013 - 08.2018
- Perform electrical diagnosing/repair for collision and non-collision vehicle
- Perform diagnose and repair for HVAC system
- Perform major/minor diagnosing for engine performance related concern, remove and replace engine components
- Perform diagnosing for noise related concern, perform remove and replace steering & suspension system components
- Trained junior staff on operational procedures and safety protocols, fostered skill development.
Head Auto Electrician & Car Air-con Technician
Al-Nasser Workshop
Riyadh
06.2007 - 03.2013
- Perform electrical diagnosing and install aftermarket modification such as remote start, Park assist sensor, convert power window from non-power window vehicle
- Perform HVAC system diagnose and repair & system modification
- Perform minor engine performance diagnosing, remove and replace engine components
- Perform diagnosing for noise related concern, perform remove and replace steering & suspension system components
Automotive Gas & Diesel Mechanic Instructor
Narra Institute of Technical education
Naraa Palawan, Philippines
05.2003 - 02.2004
- Teaching all Gas and Diesel students about the various systems of automobiles and how to properly diagnose and repair them, in accordance with the school curriculum
Education
DIPLOMA - MECHANICAL ENGINEERING and TECHNOLOGY
State Polytechnic College of Palawan
Aborlan 05.1998 - 03.2001
Skills
- Problem-solving
- Communication skills
- Leadership
- Team building
Training
- High Voltage Battery Service Dealer Train the Trainer, 03/25/25
- Diesel Engine Performance & Diagnosis Dealer Train the Trainer, 08/20/23
- Hybrid and Electric Vehicle Operation and Diagnosis Dealer Train the Trainer, 10/13/19
- Ford Master Technician-Gasoline, 12/20/13 - 07/18/18
- On the job training OIC/TSD Service department Christopher Magsino, 09/02/02 - 10/31/02
- On the job training Mechanical Engineer II Rufo Valdestamon, 03/25/99 - 05/10/99
Personal Information
- Age: 43
- Nationality: Filipino
Certification
Ford Gasoline and Deisel Master Technician
Certified in Hybryd and Electric Vehicle
Timeline
Senior Technical Trainer
Al-Jazirah Ford & Lincoln Vehicle
02.2024 - 04.2025
Technical Trainer
Al-Jazirah Ford & Lincoln Vehicle
02.2019 - 02.2024
Master Technician
Al-Jazirah Ford & Lincoln Vehicle
09.2018 - 01.2019
Technician/Team Leader
Al Jazirah Ford and Lincoln Vehicle
09.2013 - 08.2018
Head Auto Electrician & Car Air-con Technician
Al-Nasser Workshop
06.2007 - 03.2013
Automotive Gas & Diesel Mechanic Instructor
Narra Institute of Technical education
05.2003 - 02.2004
DIPLOMA - MECHANICAL ENGINEERING and TECHNOLOGY
State Polytechnic College of Palawan
05.1998 - 03.2001
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