Jordan Sayon
Mawson Lakes
Summary
Dynamic professional with extensive experience in customer service and teamwork, notably at Hertz Car Rental. Proven ability to resolve conflicts and enhance customer satisfaction while efficiently managing high-stress situations. Skilled in critical thinking and proficient in operating heavy machinery, contributing to improved productivity and operational efficiency across diverse roles.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Stevedore
Qube Ports & Bulk
12.2023 - Current
- Collaborated with team members to complete tasks efficiently, improving overall productivity.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Followed verbal and written instructions to properly move and ship products.
- Secured cargo using chains, load bars, wood blocks, and straps.
- Maintained clean, orderly work environment free of hazards.
Customer Service Representative / Car Detailer
Hertz Car Rental
05.2022 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to complete large-scale projects, including fleet vehicles, efficiently and effectively.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Pick Packer
Woolworths Distribution Centre
08.2018 - 12.2021
- Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
- Contributed to warehouse efficiency by collaborating with teammates on load planning, space optimization, and material handling procedures.
- Increased customer satisfaction by carefully inspecting items for damages or defects before packaging and shipping.
- Learned how to maintain and operate heavy machinery
Farmer
Family Business
01.2015 - 12.2016
- Collaborated with other farm workers to achieve the most productivity possible
- Maintained farm machines and prepared soil for different processes
- Brought forth vast experience in gardening and farm work
- Maintained an up-to-date skill-set of the latest farm practices
Education
Networking And Cybersecurity (2nd Year,Incomplete) - Information Technology
University of South Australia
Adelaide, SA01-2017
High School Diploma -
Temple Christian College Paralowie Campus
Paralowie, SA12-2016
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Teamwork
- Multitasking
- Excellent communication
Languages
English
Certification
- First Aid Certificate
- Dogman Ticket
- Forklift License
- Drivers License
- Working at Heights Certificate
Timeline
Stevedore
Qube Ports & Bulk
12.2023 - Current
Customer Service Representative / Car Detailer
Hertz Car Rental
05.2022 - 10.2023
Pick Packer
Woolworths Distribution Centre
08.2018 - 12.2021
Farmer
Family Business
01.2015 - 12.2016
Networking And Cybersecurity (2nd Year,Incomplete) - Information Technology
University of South Australia
High School Diploma -
Temple Christian College Paralowie Campus
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