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Overview
Work history
Education
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Personal Information
Affiliations
Accomplishments
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Jorge Moura

Jorge Moura

NEOM,Saudi Arabia

Summary

Accomplished and results-driven executive with a proven track record in operational excellence, resource planning, and organizational transformation. Extensive experience in optimizing CAPEX and OPEX, managing complex capital investment portfolios, and enhancing asset lifecycle value across high-profile developments. Recognized for driving operational readiness, delivering large-scale transitions, and aligning service delivery models with ISO compliance and corporate governance frameworks.

Demonstrates strategic leadership in RFP development, FM tender evaluations, and establishing Centres of Excellence. Brings a strong command of P&L ownership, risk mitigation strategies, and board-level reporting—ensuring effective policy implementation, regulatory adherence, and robust decision-making in dynamic environments.

Notable for transforming underperforming departments into high-performing units by instilling a culture of accountability and aligning operations with business goals. Known for optimizing supply chain performance, enhancing cross-functional coordination, and delivering measurable improvements in efficiency, service quality, and financial outcomes.

Overview

24
24
years of professional experience
3
3
years of post-secondary education

Work history

Director Business Support & Facilities Management

NEOM
Tabuk, Saudi Arabia
08.2023 - 07.2025
  • Implemented Facilities and Property Management for NEOM Island, an ultraluxury Red Sea destination.
  • Verified technology needs to ensure adherence to best practices across the island.
  • Established best practices aligned with ultra-luxury standards in collaboration with market leaders.
  • Drove sustainability and energy management initiatives throughout the project implementation.
  • Developed comprehensive business plans to support company growth objectives.
  • Coordinated large-scale projects, achieving successful outcomes within defined parameters.
  • Managed daily operations by overseeing financial performance and key performance indicators.
  • Optimised workflow efficiency through targeted process improvements.

Director Business Support & Facilities Management

NEOM
, Saudi Arabia
10.2022 - 07.2025
  • Implemented Facilities Management requirements for Project 'The Line', a 170 km vertical city.
  • Reviewed design to ensure adherence to FM requirements.
  • Verified technology needs including robotics, AI, and metaverse applications for FM operations.
  • Established best practices for sustainability and energy management across the project.
  • Optimised resource allocation to maximise productivity.
  • Fostered a positive work environment, increased employee morale.
  • Implemented operational changes for improved efficiency.
  • Drove process improvements, optimised workflow efficiency.
  • Led team to streamline operations by implementing new strategies.

Senior Vice President Facilities Management

DAMAC Group
Dubai, UAE
05.2021 - 10.2022
  • Directed Owner Association and Facility Management Division across UAE and international accounts for DAMAC Group.
  • Restructured B2B and B2C operations, presenting new business plans, budgets, and overseeing P&L responsibilities.
  • Implemented best facilities management practices to enhance competitive advantage across 75 high-rise buildings and luxury communities.
  • Oversaw Facilities Management Division with eight direct reports managing a portfolio worth 150 million AED.
  • Championed sustainability and energy management by implementing best practices throughout the group.
  • Maintained direct reporting to Group Owner, adapting unique business models to address immediate needs.
  • Achieved corporate objectives with strategic planning and execution.
  • Bolstered client relations for increased customer satisfaction rates.
  • Oversaw financial operations to ensure fiscal stability of the organisation.

HEAD OF FACILITY MANAGEMENT

Abu Dhabi Airport Company
Abu Dhabi, UAE
12.2018 - 05.2021
  • Oversee key validation aspects for Midfield Terminal Complex, including asset management, O&M manuals, asset verification through BIM, and subsequent implementation into Maximo.
  • Manage and roll out goal-driven KPIs to monitor and assess operational performance of facility service providers.
  • Identify and eliminate potential project risks through management of annual preventive maintenance plan related to current contracts.
  • Contribute to driving maximum cost effectiveness of mobile and enhancement projects by carrying out extensive budgeting and forecasting.
  • Participating in tender process, RFP issuance, Evaluations and providing Recommendations to Tender and Executive Committee.
  • Ensuring increase of overall productivity and effective auditing activities via integration of building information modelling in Facility Management Services in accordance with defined business needs.
  • Steered substantial efforts of gaining competitive advantage by implementing best facilities management practices across the complex through internal and external benchmarking related to Soft Services.
  • Implementation of the Concept of Operations for Facility Management Strategies, Policies, CIMS Green Building and Estidama which covers Building Maintenance, Special Systems, High-Level Access Cleaning, Housekeeping, Pest Control, Waste Management and Landscaping for UAE Iconic Building with 700000 m2.
  • Management of Service Providers ensuring SLA's Targets and efficiency across the business

HEAD OF SERVICES “THE DUBAI MALL”

FARNEK LLC
Dubai, UAE
06.2017 - 12.2018
  • Maximised overall customer satisfaction rates by designing and implementing smart watches and washroom solutions to eliminate user complaints.
  • Formulated robust strategic plans for effective management of all facilities and buildings, including housekeeping, waste management, and development.
  • Ensured long-term success through establishment of performance-driven operational planning, financial, and quality KPI control systems.
  • Carried out rigorous benchmarking of all operating and financial outcomes against plans and budgets.
  • Administered and delivered complex project deliverables in line with project plans.
  • Promoted health and safety throughout various organisational levels by rolling out QHSE rules and audits.
  • Succeeded in accomplishing PMS of 98.5%.
  • Minimised overall headcount by 15% over a span of 3 months via utilisation of efficient manning strategies and introduction of new technology, such as smart watches and washroom solutions.
  • Fostered completion of CIMS GB certifications within fifth month of team mobilisation.

HEAD OF TOTAL FACILITIES MANAGEMENT

FARNEK LLC
Dubai, UAE
12.2015 - 06.2017
  • Developed and implemented integrated and performance management systems across the business to accomplish short- and long-term strategic goals.
  • Ensured accurate interpretation of all operating objectives and standards of performance by the senior management.
  • Prepared and introduced several strategic plans, including Asset Maintenance Plans for TFM Projects.
  • Drove top-tier project cost control via effective mobilisation of integral projects.
  • Steered entire recruitment and selection activities for FM service division within Sri Lanka, Nepal, and Uganda.
  • Key Account Manager for major projects like Dubai Airport, City Walk Residence & Mall, Dubai Parks & Resort, and King's College Hospitals
  • Identified and recovered debt collection worth more than 5 M AED.
  • Achieved completion of TFM contract mobilisation, comprising 500 staff within requested timeline.
  • Carried out extensive restructuring of Hard & Soft Services Training Institute and entire logistic department to accelerate operational workflow.
  • Recognised for receiving best service provider management 2018 award from Prime Minister.

Head of Operations (Maintenance, Soft Services, Logistics)

ABM Facility Management
Doha, Qatar
12.2014 - 12.2015

Head of Operations (Maintenance, Soft Services, Logistics)

ABM Facility Management
Doha, Qatar
02.2014 - 12.2014

Key Account Manager Abu Dhabi Airports (Maintenance, Soft Services in 5 Airports of the Group)

Dussmann Facility Management Middle East
Abu Dhabi
12.2012 - 02.2014

Operations Manager Faro & Lisbon Airport (Integrated Facility Management)

Derichebourg Facility Management
, Portugal
02.2010 - 01.2013

Country Manager (Catering, Maintenance, Cleaning, Security Services, & Landscaping)

Dussmann Services Iberia
, Spain & Portugal
03.2008 - 01.2010
  • Company Overview: German Leading FM Services Provider
  • German Leading FM Services Provider

Key Account Manager for Porto Airport (Integrated Facility Management)

Dussmann Services Iberia
, Portugal
03.2007 - 01.2010
  • Company Overview: German Leading FM Services Provider
  • German Leading FM Services Provider

Head of Engineering Division

Rohde Designer & Manufacturer KG
, Germany
03.2004 - 03.2007

Department Manager Engineering Division

Rohde Designer & Manufacturer KG
, Germany
03.2001 - 03.2004

Education

Bachelor Degree - Industrial Machines, Systems & Technology

University Mainz
Mainz
09.1997 - 02.2001

Skills

  • Resource Planning
  • Capex Optimization
  • Opex Optimization
  • Capital Investments Management
  • Operational Readiness
  • Project Management
  • Asset Longevity
  • Value Enhancement
  • RFP Development
  • FM Tender Evaluation
  • Strategic Insights
  • Centre de Excellence Establishment
  • ISO Standards Compliance
  • Senior Executive Decision-Making
  • Compliance Team Participation
  • In-Depth industry knowledge
  • Regulatory compliance knowledge
  • Performance metrics tracking
  • Resource allocation efficiency
  • Contract negotiation techniques
  • Corporate governance understanding
  • P and L management
  • Budget control aptitude
  • Risk management proficiency
  • Knowledge of crm systems
  • Board level communication
  • Business administration
  • Daily operations
  • Policy enforcement
  • Supply chain optimisation
  • Health and Safety Compliance
  • Financial reporting
  • Quality Assurance
  • Data analysis

Languages

English
Fluent
German
Native
Portuguese
Native

Custom

  • Six Sigma Yellow Belt, 2021
  • COVID19 - Opening the Gateways, 2020
  • Fire Life Safety and Aviation Security Awareness, 2020
  • Integrated Management System (IMS) Awareness, 2020
  • Cyber Security Phishing Awareness Training, 2020
  • CIMS Green Building Certified for LEED Certifications, 2018

Personal Information

  • Date of birth: 12/15/79
  • Gender: Male
  • Marital status: Married

Affiliations

  • Swimming, football, cycling

Accomplishments

    Performance Master in NEOM within our Department in 2024

Timeline

Director Business Support & Facilities Management

NEOM
08.2023 - 07.2025

Director Business Support & Facilities Management

NEOM
10.2022 - 07.2025

Senior Vice President Facilities Management

DAMAC Group
05.2021 - 10.2022

HEAD OF FACILITY MANAGEMENT

Abu Dhabi Airport Company
12.2018 - 05.2021

HEAD OF SERVICES “THE DUBAI MALL”

FARNEK LLC
06.2017 - 12.2018

HEAD OF TOTAL FACILITIES MANAGEMENT

FARNEK LLC
12.2015 - 06.2017

Head of Operations (Maintenance, Soft Services, Logistics)

ABM Facility Management
12.2014 - 12.2015

Head of Operations (Maintenance, Soft Services, Logistics)

ABM Facility Management
02.2014 - 12.2014

Key Account Manager Abu Dhabi Airports (Maintenance, Soft Services in 5 Airports of the Group)

Dussmann Facility Management Middle East
12.2012 - 02.2014

Operations Manager Faro & Lisbon Airport (Integrated Facility Management)

Derichebourg Facility Management
02.2010 - 01.2013

Country Manager (Catering, Maintenance, Cleaning, Security Services, & Landscaping)

Dussmann Services Iberia
03.2008 - 01.2010

Key Account Manager for Porto Airport (Integrated Facility Management)

Dussmann Services Iberia
03.2007 - 01.2010

Head of Engineering Division

Rohde Designer & Manufacturer KG
03.2004 - 03.2007

Department Manager Engineering Division

Rohde Designer & Manufacturer KG
03.2001 - 03.2004

Bachelor Degree - Industrial Machines, Systems & Technology

University Mainz
09.1997 - 02.2001

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Jorge Moura