Jose A Jose
Jubail,04
Summary
Dynamic and accomplished Multi-Function Printer Service Engineer with over 20 years of expertise in Managed Print Services. Proven track record in designing and optimizing cost-effective print solutions that enhance operational efficiency and significantly reduce costs. Skilled in leading cross-functional teams and managing vendor relationships to ensure seamless project execution. Proficient in advanced troubleshooting and problem resolution within diverse print environments. Committed to delivering exceptional technical support and driving innovation, seeking to leverage extensive experience to contribute to organizational success. Professional engineer with broad experience, prepared to excel in this role. Demonstrated ability to drive impactful results through innovative solutions and efficient problem-solving. Strong focus on team collaboration and adaptability ensures reliability and success in dynamic environments. Core skills include project management, systems analysis, and technical troubleshooting.
Overview
19
19
years of professional experience
Work History
Senior Engineer
M/S Canar Office Systems Co
04.2023 - Current
- Company Overview: RICOH Partner in KSA
- Led pre-sales consultations for SABIC, POC, Demonstration, Test Run,Deployment of new 500+ RICOH Multifunctional devices with Accessories and Leading a Team of Technicians and MPS Consultants to optimize operational efficiency
- Managed the fleet management of leased RICOH MFP's for Saudi Aramco EPC Contractor NSH Industrial Contracting Company for their multiple project sites in the Eastern Region of KSA
- Monitored employee performance to keep projects on task.
- Improved project efficiency by streamlining engineering processes and implementing innovative solutions.
- Mentored junior engineers, providing guidance in best practices and fostering professional growth opportunities.
- Delivered high-quality products by collaborating closely with sales teams to understand customer needs and translate them into viable solutions.
- Enhanced system reliability by conducting thorough root cause analyses and implementing corrective actions to prevent future issues.
- Enforced rules and regulations to keep working environment safe.
- Controlled project costs by approving expenditures.
- Successfully improved client satisfaction by 30% through effective project execution and hands-on support during implementation
Senior Engineer
M/S Muscat Electronics LLC
04.2014 - 01.2021
- Company Overview: RICOH Partner in Sultanate of Oman
- Led MPS projects, achieving 95% on-time delivery and reducing costs through optimized print solutions
- Conducted site surveys and print audits, analyzing usage data to identify improvement areas
- Designed and implemented integrated print solutions, managing vendor relationships to negotiate contracts effectively
- Delivered high-quality products by collaborating closely with sales teams to understand customer needs and translate them into viable solutions.
- Enhanced system reliability by conducting thorough root cause analyses and implementing corrective actions to prevent future issues.
Customer Support Engineer
M/S Muscat Electronics LLC
07.2010 - 03.2014
- Provided expert technical support to over two hundred customers monthly, achieving a 95% satisfaction rate
- Diagnosed and resolved hardware and software issues, cutting average resolution time by 30%
- Maintained strong relationships with clients by consistently delivering timely, professional, and empathetic support services.
- Demonstrated exceptional analytical skills by diagnosing complex software issues promptly and escalating them when necessary.
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
- Contributed significantly to exceeding SLA targets consistently while maintaining high-quality service standards.
- Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
Customer Support Engineer
M/S Riyadh House Co
07.2008 - 05.2010
- Company Overview: RICOH Partner in KSA
- Provided expert troubleshooting and resolution for over five hundred complex technical issues related to RICOH MFP's, achieving a 95% customer satisfaction rating
- Maintained strong relationships with clients by consistently delivering timely, professional, and empathetic support services.
- Demonstrated exceptional analytical skills by diagnosing complex software issues promptly and escalating them when necessary.
- Reduced response times by optimizing ticketing system workflows and prioritizing high-impact issues.
- Collaborated with cross-functional teams to streamline service delivery processes, resulting in a 25% improvement in response times
Customer Support Engineer (Office Automation)
M/S Rex Rotary India Pvt Ltd
08.2005 - 05.2008
- Company Overview: RICOH Partner in INDIA
- Diagnosed and resolved hardware and software issues for office automation systems, improving response times by 30%
- Set up and configured over one hundred new units of printers, copiers, and scanners, ensuring seamless integration with existing workflows
- Conducted regular maintenance and upgrades, enhancing system performance, and reducing downtime by 25%
- Maintained strong relationships with clients by consistently delivering timely, professional, and empathetic support services.
- Demonstrated exceptional analytical skills by diagnosing complex software issues promptly and escalating them when necessary.
Education
AMIIE - Electrical and Electronics
Indian Institution of Engineers
New Delhi India06-2019
Diploma - Electrical and Electronics
Indian Institution of Engineers
Kochi, Kerala06-2005
ITI - Electronics Mechanic
SCVT Kerala
08-2003
Skills
- Print Environment Optimization
- Print Management Solutions
- Print Infrastructure Design
- Cost Reduction Strategies
- Vendor Management
- Advanced troubleshooting and problem-solving skills for print environments
- Leadership skills
- Team Management
- Project Management
- Technical presentation
Timeline
Senior Engineer
M/S Canar Office Systems Co
04.2023 - Current
Senior Engineer
M/S Muscat Electronics LLC
04.2014 - 01.2021
Customer Support Engineer
M/S Muscat Electronics LLC
07.2010 - 03.2014
Customer Support Engineer
M/S Riyadh House Co
07.2008 - 05.2010
Customer Support Engineer (Office Automation)
M/S Rex Rotary India Pvt Ltd
08.2005 - 05.2008
AMIIE - Electrical and Electronics
Indian Institution of Engineers
Diploma - Electrical and Electronics
Indian Institution of Engineers
ITI - Electronics Mechanic
SCVT Kerala
Similar Profiles
Waleed AbdullahWaleed Abdullah
Infrastructure Site Engineer at Canar Trading and Contracting Company W.L.LInfrastructure Site Engineer at Canar Trading and Contracting Company W.L.L
ISMAYIL PAKKAYILISMAYIL PAKKAYIL
Assistant Operational Manager at CANAR GEO SURVEY SERVICES COMPANYAssistant Operational Manager at CANAR GEO SURVEY SERVICES COMPANY
Vivek KumarVivek Kumar
Quality Inspector at Canar Trading Co.WLLQuality Inspector at Canar Trading Co.WLL