Joseph Castro
Bronx,NY
Summary
Seeking a role as a Help Desk Specialist, aiming to leverage extensive experience as a network engineer. Proficient in imaging and integrating computers into complex networks, diagnosing hardware failures, and ensuring seamless connectivity. Dedicated to optimizing network performance and security.
Overview
4
4
years of professional experience
Work History
Help Desk Technician
US Army National Guard
09.2023 - Current
- Supported over 20 devices including printers, workstations, and network infrastructure within an Air Defense Battery
- This includes troubleshooting and resolving issues related to network connectivity, hardware failures, and software problems to ensure the uninterrupted operation of critical defense systems
- Additionally, was tasked with implementing security measures and optimizing network performance to safeguard sensitive information and maintain operational readiness.
- Provided end-user system and equipment training.
NETWORK COMMUNICATION SPECIALIST
US Army National Guard
01.2020 - Current
- Dedicated Army Network Communication Specialist committed to ensuring seamless and secure communication for military operations
- Skilled in designing, maintaining network infrastructure, troubleshooting, and implementing security measures
- Proficient in facilitating smooth coordination among units and personnel, contributing to operational success in diverse environments.
- Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
Education
Some College (No Degree) - Public Health
Hostos Community College
Bronx, NYSkills
- Troubleshooting
- Inventory Management
- Excellent communication
- Organized
- Windows / Mac OS
- Network Troubleshooting
- Hardware knowledge
- System Maintenance
- User Support
Timeline
Help Desk Technician
US Army National Guard
09.2023 - Current
NETWORK COMMUNICATION SPECIALIST
US Army National Guard
01.2020 - Current
Some College (No Degree) - Public Health
Hostos Community College
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