Summary
Overview
Work history
Education
Skills
Certification
Languages
Accomplishments
References
Timeline
Generic
Joseph Kariuki

Joseph Kariuki

Jubail,Saudi Arabia

Summary

Logistics and supply chain professional with 5+ years of experience in dispatch coordination, fleet supervision, and chemical documentation compliance. Certified in Supply Chain Management (Rutgers) and Google Data Analytics. Proficient in SAP ERP, Excel, Tableau, and SQL. Experienced in managing deliveries for high-profile clients like SABIC and Aramco, with a proven track record of documentation accuracy, process improvement, and independent work performance.

Overview

10
10
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Dispatch Coordinator

Basic Chemical Industries
Jubail, Saudi Arabia
11.2023 - 07.2025
  • Coordinate the dispatch of chloro-alkali chemicals (Caustic Soda, Chlorine, HCL) for local and export deliveries, including to SABIC and Aramco clients.
  • Receive tankers, take empty weights on the weighbridge, and issue picking lists through SAP with correct material codes and quantities.
  • Perform PPE checks and physical tanker inspections to ensure safety and compliance before filling.
  • After filling, re-weigh tankers and generate delivery notes and COAs in SAP, dispatch drivers with full documentation.
  • Handle Aramco-specific documents (Waybill, MDD) and complete export forms (Tahud, Nashra Fania, Tarkeeb, Invoice, COO).
  • Communicate with agents at the border and send pre-clearance documents for Bayan processing.
  • Confirm POD in SAP, scan and upload signed documents to SharePoint, and file them physically and digitally.
  • Coordinate with the production team to resolve filling delays or issues in real time.
  • Communicate with sales support for order changes, documentation, or customer instructions.
  • Issue gate passes to new drivers entering the plant and maintain entry compliance.
  • Maintain Excel delivery logs and continuously update the dispatch report after each shipment.
  • Initiated weekly team meetings to address operational issues and foster team collaboration in a department that runs unsupervised.

Operations Assistant

Kutuma Kenya Limited
Nairobi
04.2020 - 08.2023
  • Assisted the operations manager with daily planning and special projects.
  • Delivered operational reports and dashboards using Excel.
  • Supported SOP development and training/onboarding for new staff.
  • Improved process flow and documentation accuracy.

Fleet Supervisor

Kutuma Kenya Limited
Nairobi
06.2018 - 03.2020
  • Managed a 20+ truck fleet delivering across Kenya.
  • Handled driver scheduling, performance tracking, and vendor coordination.
  • Reduced costs via spare part procurement strategy and route optimization.
  • Introduced driver incentive programs and fuel efficiency training.

Dispatch Agent

Yum Deliveries
Nairobi
02.2017 - 05.2018
  • Oversaw dispatch of 1200+ daily orders and coordinated live tracking.
  • Resolved real-time route issues and updated customers.
  • Created dispatch logs and facilitated communication between riders and restaurants.

Customer Service Representative

Yum Deliveries
Nairobi
05.2015 - 01.2017
  • Handled inbound customer queries and order tracking updates.
  • Resolved service issues and maintained updated account records.
  • Delivered strong satisfaction metrics through proactive engagement.

Education

Bachelor of Business and Commerce - Marketing

University of Nairobi
Nairobi
09.2013 - 11.2016

Skills

  • SAP ERP (Logistics Execution)
  • Dispatch Coordination & Export Documentation
  • Safety & PPE Compliance
  • Excel Reporting & Delivery Tracking
  • SharePoint File Management
  • KPI Reporting & Process Improvement
  • Fleet Scheduling & Route Coordination
  • SABIC/Aramco Delivery Handling
  • Time-sensitive delivery experience
  • Shipping regulations knowledge
  • Supply chain understanding

Certification

  • Supply Chain Management – Rutgers University (Coursera), 2023-06
  • Google Data Analytics Certificate – Coursera, 2023-07 to 2023-08
  • Customer Service Training – KFC Kenya, 2016

Languages

English
Fluent
Arabic
Intermediate
Kiswahili
Native

Accomplishments

  • Initiated weekly dispatch team meetings, leading to a measurable drop in communication errors and better collaboration across unsupervised shifts.
  • Played a central role in the flawless execution of SABIC and Aramco orders, maintaining 100% compliance with document requirements, safety checks, and delivery deadlines.
  • Proactively identified and reported tanker leakage risks before dispatch, helping prevent potential delivery rejections and ensuring zero safety incidents on shift.

References

References available upon request.

Timeline

Dispatch Coordinator

Basic Chemical Industries
11.2023 - 07.2025

Operations Assistant

Kutuma Kenya Limited
04.2020 - 08.2023

Fleet Supervisor

Kutuma Kenya Limited
06.2018 - 03.2020

Dispatch Agent

Yum Deliveries
02.2017 - 05.2018

Customer Service Representative

Yum Deliveries
05.2015 - 01.2017

Bachelor of Business and Commerce - Marketing

University of Nairobi
09.2013 - 11.2016

Similar Profiles

Create profile
Joseph Kariuki