Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph Lagunsad

Davao City,Philippines

Summary

Highly skilled professional with expertise in strategic planning, leadership, and social media marketing. Adept at maintaining composure under pressure, with exceptional communication skills and a proven track record in public relations and marketing. Demonstrates resourcefulness in inventory management, quality assurance, and upselling, leveraging proficiency in Google Workspace to drive results. Committed to continuous improvement and achieving organisational goals.

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.

Overview

11
11
years of professional experience

Work History

OIC

BananaTelecom
Davao City, Philippines
05.2015 - Current
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supported team by demonstrating respect and willingness to help.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Increased customer satisfaction by resolving issues.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Completed customer orders with speed and accuracy.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Oversaw daily operations to achieve high productivity levels.

Crew team member

Waffle Time Inc.
Davao City, Philippines
11.2014 - 04.2015
  • Implemented company policies by educating team members on standard operating procedures.
  • Adhered to food safety legislation whilst preparing dishes.
  • Prepared meals for efficient kitchen operations.
  • Organised shift schedules to ensure adequate staffing levels at all times.
  • Assured safety by adhering to strict health and hygiene protocols.
  • Worked under pressure during peak hours whilst maintaining high-quality service standards.

Crew team member

Mang Inasal
Davao City, Philippines
05.2014 - 10.2014
  • Carried out deep cleaning tasks monthly as part of routine maintenance.
  • Implemented company policies by educating team members on standard operating procedures.
  • Increased customer satisfaction with prompt and courteous service.
  • Set up tables and chairs before service hours, prioritising guest comfort and convenience.
  • Managed food preparation tasks, resulting in timely delivery of orders.
  • Resolved customer complaints promptly, enhancing brand reputation.

Education

High School Diploma -

Southern Philippines Polytechnic College Inc.
Philippines
/2006 - /2009

Diploma of Education - Refrigeration and Aircon Technology

University of Southeastern Philippines
Davao City, Philippines
/2009 - /2010

Skills

  • Calm under pressure
  • Communication skills
  • Strategic planning
  • Leadership
  • Resourcefulness
  • Social media marketing
  • Inventory management
  • Quality Assurance
  • Upselling
  • Google Workspace
  • Marketing
  • Problem-solving
  • Public Relations

Timeline

OIC

BananaTelecom
05.2015 - Current

Crew team member

Waffle Time Inc.
11.2014 - 04.2015

Crew team member

Mang Inasal
05.2014 - 10.2014

High School Diploma -

Southern Philippines Polytechnic College Inc.
/2006 - /2009

Diploma of Education - Refrigeration and Aircon Technology

University of Southeastern Philippines
/2009 - /2010
Joseph Lagunsad