JOSEPH TADO CASAÑA
BARISTA
Tabuk
Summary
Highly motivated and proactive individual with superior customer service and people skills, looking to obtain a Tea Boy at United Electronics Co. Bringing five years of administrative experience and offering the ability to prioritize assignments and multitask.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Catering Waiter
Nesma United Industries Co., Ltd.
10.2023 - Current
- Assisted the catering operations in Dining Hall, refining skills in dining set-up and culinary presentation.
- Managed high volume of guests during peak hours, maintaining prompt and efficient service.
- Contributed to a team effort that reduced food waste by 10% through better inventory management.
- Implemented and enforced strict food safety protocols during service, ensuring zero incidents of health code violations.
- Participated in cross-training, gaining experience in both front-of-house and back-of-house operations.
- Consistently achieved above 90% in guest satisfaction surveys, reflecting an exceptional level of service and attention to detail.
Professional Barista
Road Café Co. Ltd.
07.2018 - 05.2023
- Worked in a fast-paced environment, standing for long periods while preparing and serving drinks and food in accordance with health codes and café standards.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Key Achievements: Achieved a 90.2% customer satisfaction over a 1-year period based on Mobile App Survey
Claims Adjuster / Processor
Sterling Insurance Company, Inc.
08.2015 - 06.2018
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Examined claims forms and other records to determine insurance coverage.
- Prepared summaries of damage, payments, and policy coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Developed strong relationships with repair vendors, ensuring quality service and fair pricing for clients in need of repairs after an incident.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
Ancillary Service Staff / Insurance Coordinator
Toyota Butuan City
06.2013 - 07.2015
- Facilitated preparation of new released commercial Vehicle Registration and Insurance and ensure compliance with related documentary requirements
- Renewed commercial Vehicle Registration and Insurance subject to agreed monthly production quota
- Assisted client's processes for commercial vehicle New Registration, Registration Renewal, Insurance Renewal, Cancellation of Encumbrance, Transfer of Ownership and Change of Body and Color
- Assisted customers in case of difficulty in dealing with insurance companies
- Resolved customer complaints immediately and according to dealership guidelines
- Established and maintained a positive working relationship with insurance personnel to encourage repeat and referral business
- Professionally interacted and maintained effective and open communication with insurance personnel and customers
- Followed up with clients for commercial vehicle Registration and Car Insurance Renewal due dates
- Initiated Telemarketing and other marketing activities
- Maintained filing of monthly insurance policy and Official Receipts and Certificate of Registration
- Generated monthly performance reports on commercial vehicle Registration and Insurance
- Receiving of incoming calls/faxes, placing of outgoing calls/faxes and controlling long distance calls
Education
Bachelor of Science - Information Technology
Father Saturnino Urios University
Butuan City, The Philippines 04.2001 -
Skills
Customer service
Guest relations management
Compliance standards
Safe food handling
Claims investigation
Problem-solving
Claims processing
Verbal and written communication
Multitasking and organization
Certification
Highfield Level 2 Award in Food Safety for Catering (RQF)
Timeline
Highfield Level 2 Award in Food Safety for Catering (RQF)
03-2024
Catering Waiter
Nesma United Industries Co., Ltd.
10.2023 - Current
National Certificate II in Barista
07-2023
Professional Barista
Road Café Co. Ltd.
07.2018 - 05.2023
Claims Adjuster / Processor
Sterling Insurance Company, Inc.
08.2015 - 06.2018
Ancillary Service Staff / Insurance Coordinator
Toyota Butuan City
06.2013 - 07.2015
Bachelor of Science - Information Technology
Father Saturnino Urios University
04.2001 -