Joshua Arcilla

- Patient Interaction: Assisting patients with meal orders, delivering food and beverages, and providing general support.
- Patient Movement: Assisting with patient transfers and mobility, following proper procedures and using appropriate equipment.
- Housekeeping & Maintenance: Maintaining cleanliness and tidiness of patient areas, ensuring adequate supplies, and cleaning and maintaining clinical equipment.
- Communication: Interacting effectively with patients, families, and clinical staff.
- Teamwork: Collaborating with other hospital services, such as linen handling and ordering, to ensure seamless operations.
- Flexibility: Adapting to changing priorities and tasks within a healthcare environment.

• Collaborated with team members and contributed to team efforts by supporting other workstations during shifts.
• Processed payments by accepting cash, checks and credit and debit card payments.
• Contributed to a positive team environment by effectively communicating with coworkers regarding orders and customer concerns.
• Verified orders before completing deliveries to avoid customer complaints.
• Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
• Followed traffic laws during delivery for the safety of pedestrians and other vehicles.
• Showcased adaptability by adjusting delivery routes based on traffic conditions or customer preferences and optimising order fulfilment times.
• Delivered packages to customer doorsteps and business offices.

• Served as a positive role model for young people, demonstrating responsible decision-making skills and ethical behaviour.
• Collaborated with other Youth Leaders to create a safe and inclusive environment for all people.
• Encouraged youth to explore talents and interests, and assisted in developing services and plans to see personal growth.
• Improved youths' public speaking skills with weekly communication exercises.
• Achieved positive change in behaviour among participants by establishing mentorship.
• Assisted with fundraising activities.
• Facilitated weekly meetings for diverse youth aged 12-18 groups, tailoring activities to meet individual needs and interests.

• Maintained clean, neat, and operational facilities to serve program needs.
• Greeted customers at cafe POS and responded promptly to customer requests.
• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Resolved customer complaints professionally, leading to improved customer relations.
• Maintained a productive, efficient approach to all tasks.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Reduced wait times for customers by implementing more efficient checkout process.
• Barista work skills
• Used POS system to enter orders, process payments and issue receipts.
• Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.