Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Software
Certification
Timeline
Generic

Joshua Cruz

Engineering Helpdesk Staff
Riyadh

Summary

Friendly Help Desk Technician with Number years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

7
7
years of professional experience
10
10
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Helpdesk Agent

SAK Refrigiration Services
Riyadh
12.2021 - Current
  • Monitored systems in operation and quickly troubleshot errors.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Provided on-call support for critical issues related to Software.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Walked individuals through basic troubleshooting tasks.
  • Assisted with updating technical support best practices for use by team.

BMS Operator

Safari Company Limited
Riyadh
10.2015 - 10.2021
  • Collaborated with technical, maintenance and operations personnel to troubleshoot operating problems and assist in implementing new instrumentation and equipment.
  • Monitored and recorded values of HVAC systems, building records database to provide data for energy efficiency improvement.
  • Communicated with vendors and customers to accurately execute work orders and strengthen relationships.
  • Carried out routine checks to verify correct operation of control equipment.
  • Performed preventive maintenance on electrical systems, HVAC and building equipment.
  • Responded to service calls to immediately correct problems or report for further action.
  • Scheduled routine maintenance and repair of facility equipment.
  • Quickly shut down equipment in emergency situations following protocols.
  • Monitored compliance with plant procedures, safety and sanitation protocols as well as government regulation.
  • Compiled reports analyzing performance data and presented findings and results.
  • Suggested specific ideas for process, productivity and safety improvements.

Education

Bachelor Of Arts And Mass Communication - Broadcast Journalism

Bulacan State University
City Of Malolos, Bulacan, Philippines
06.2009 - 04.2010

Calumpit National High School
Calumpit, Bulacan, Philippines
06.2004 - 04.2008

Iba Este Elementary School
Calumpit, Bulacan, Philippines
06.1998 - 02.2004

Skills

Remote System Analysis, provide technical assistance to the client Provide basic walk through information for non- technical end users

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Accomplishments

  • Resolved product issue through consumer testing.
  • Achieved Result through effectively helping with Task.
  • Documented and resolved Issue which led to Results.
  • Supervised team of Number staff members.
  • Achieved Result by completing Task with accuracy and efficiency.
  • Collaborated with team of Number in the development of Project name.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Additional Information

Computer literate, excellent english communication skills, able to work efficiently under pressure.

Software

Capable of utilizing a Computerized Maintenance Management Software to keep tracks of the Key Performance Indicators of my department Experienced in using Metasys Johnsons software for building monitoring system, backtalk honeywell for building monitoring system for a total of 6 years

Certification

Basic Safety and Hazmat Training

Timeline

Basic Safety and Hazmat Training

10-2022

Helpdesk Agent

SAK Refrigiration Services
12.2021 - Current

BMS Operator

Safari Company Limited
10.2015 - 10.2021

Bachelor Of Arts And Mass Communication - Broadcast Journalism

Bulacan State University
06.2009 - 04.2010

Calumpit National High School
06.2004 - 04.2008

Iba Este Elementary School
06.1998 - 02.2004
Joshua CruzEngineering Helpdesk Staff