Joshua Litton
Evanston
Summary
High-energy Duty Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organised nature and sound judgment focused on maximising operational efficiency.
Overview
13
13
years of professional experience
Work History
Duty Store Manager
Aldi Supermarket
04.2018 - Current
- Opening and closing the store and supervising shifts.
- Assisting with hiring, training and mentoring new staff members.
- Managing store employees successfully in fast-paced environment through proactive communication and positive feedback. Ensuring the highest level of customer service is provided.
- Providing exceptional customer service and serving customers at the registers with a smile.
- Upholding ALDI's policies, procedures and standards, ensuring that all store operations are conducted and met through these.
- Track and monitor sales performance and take the correct action needed to meet or exceed budgeted goals.
Retail Assistant
Kmart
01.2012 - 03.2018
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted customers with prompt and polite support in-person and via telephone.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Monitored customers for signs of security concerns and escalated issues to management.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
No Degree - Future Leaders Program
ALDI Academy
Regency Park, SA 01-2023
Skills
- Verbal and written communication
- Problem-solving
- Friendly and positive
- Multitasking and organization
- Outstanding communication skills
- Employee scheduling
- Merchandise planning
- Customer service
- Team building and leadership
Timeline
Duty Store Manager
Aldi Supermarket
04.2018 - Current
Retail Assistant
Kmart
01.2012 - 03.2018
No Degree - Future Leaders Program
ALDI Academy
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