Joshua Shaw
Henley Beach South
Summary
Disciplined team member, adept at enhancing guest satisfaction and safety at Journey Beyond. Skilled in critical thinking and multitasking, demonstrated while performing under high-pressure rail operations. Proven to excel in a task-focused environment, ensuring operational excellence and maintaining a safe workplace. Achievements include being trusted to step up into an operational role during time onboard rail journeys. Motivated to enhance skillset and progress into a rewarding career within the South Australian Metropolitan Fire Service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Operations Manager/Hospitality Attendant
Journey Beyond
03.2023 - Current
- Follow Work Health And Safety procedures to handle matters of passenger and staff safety
- Complete safety audits on emergency appliances, confirming that equipment is fit for purpose and potential hazards are addressed
- Communicate with the train drivers efficiently using radio protocol to arrange for the train to stop in the correct positions to facilitate watering procedures
- Replenishing water using ridged polyurethane and 2" lay flat hoses equipped with cam-lock fittings under time constraints
- Recording any discrepancies to the night shift schedule notified by rail traffic control, and providing updates to the day supervisor during handover
- Managing interruptions and providing reassurance to guests and staff by following company policies and procedures
- Replenishing and rotating stock to support the day operations
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs
- Demonstrated flexibility in adapting to varying shift schedules to maintain coverage across all operational hours during a week-on week-off rotation
- Assisting in training new staff members to ensure adherence to established brand standards and operational procedures
- Responding quickly to guest inquiries or complaints, resulting in swift resolution and increased satisfaction levels
- Support team members during busy periods or when short-staffed by taking on additional responsibilities as necessary for seamless operations
Head Bartender
The Palais Hotel
09.2021 - 03.2023
- Increased customer satisfaction by providing exceptional service and encouraging loyalty by establishing rapport
- Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons
- Demonstrated high levels of communication skills to work effectively with team members during peak periods
- Assessed bar inventory to determine stock requests to meet customer demands
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers
Head Bartender
The Ramsgate Hotel
12.2020 - 09.2021
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Verified drinking age requirements of customers by carefully reviewing photo identification
- Resolved customer complaints promptly and professionally, preserving the establishment's reputation for excellent service
Education
SACE -
St Patricks Technical College
Elizabeth, SA11.2019
Skills
- Disciplined
- Demonstrate workplace safety following WHS protocols
- High levels of communication
- Critical Thinking
- Perform well under pressure
- Time Management
- Motivated
- Multitasking
Certification
- Provide cardiopulmonary resuscitation HLTAID009
- Provide basic emergency life support HLTAID010
- Provide first aid HLTAID011
- Safely Access Railway Corridor SRC
- Rail Safety MRS
- Certificate of Safety Training SAF
- Responsible Service of Alcohol RSA
Timeline
Service Operations Manager/Hospitality Attendant
Journey Beyond
03.2023 - Current
Head Bartender
The Palais Hotel
09.2021 - 03.2023
Head Bartender
The Ramsgate Hotel
12.2020 - 09.2021
SACE -
St Patricks Technical College
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