Joury Bukhari
Summary
Results-driven professional with a track record of exceeding expectations in fast-paced, client-focused environments. Skilled at building strong relationships, anticipating needs, and delivering exceptional outcomes through collaboration, focus, and a proactive approach.
Overview
7
7
years of professional experience
4041
4041
years of post-secondary education
1
1
Certification
Work history
Reservations Agent
Shangri-La Jeddah
Jeddah, Saudi Arabia
05.2025 - Current
- Managed and processed guest reservations via phone, email, and online booking systems with accuracy and professionalism, ensuring a seamless guest experience from inquiry to check-in.
- Delivered personalized service by understanding guest preferences, upselling room categories, and promoting hotel facilities to maximize revenue and guest satisfaction.
- Collaborated closely with Front Office, Sales, and Marketing teams to optimize room occupancy, minimize booking errors, and ensure smooth communication between departments.
- Handled special requests, VIP arrangements, and group bookings efficiently, maintaining the brand’s reputation for exceptional service.
- Utilized property management and reservations systems (e.g., Opera PMS) to manage availability, monitor overbookings, and generate daily occupancy reports.
- Consistently met or exceeded monthly sales targets and service quality benchmarks through proactive engagement and product knowledge.
Passenger Services Agent
Saudi Ground Services
Jeddah, Saudi Arabia
01.2024 - 05.2025
- Delivered clear, empathetic communication to passengers regarding flight delays, gate changes, and cancellations, maintaining trust and reducing service disruptions.
- Provided personalized assistance to elderly passengers, unaccompanied minors, and travelers with reduced mobility, ensuring comfort, dignity, and a positive travel experience.
- Contributed to achieving high on-time performance and customer satisfaction scores by maintaining strong coordination across departments and proactive problem-solving.
- Demonstrated in-depth knowledge of airline policies, airport operations, and safety protocols, ensuring full compliance and smooth day-to-day service delivery.
Junior Associate
Wise Allies Law firm
Jeddah, Saudi Arabia
11.2023 - 04.2024
- Assisted senior lawyers with case preparation, legal research, and document drafting.
- Supported client meetings and court proceedings, ensuring accurate and timely follow-ups.
- Maintained organized case files and ensured compliance with Saudi legal standards.
- Conducted legal research, drafted documents, and supported senior lawyers in case preparation.
Beauty Consultant
Guerlain Paris
Jeddah, Saudi Arabia
10.2022 - 01.2024
- Built lasting client relationships through exceptional post-purchase service and personalized follow-ups.
- Consistently achieved 96% of monthly sales targets, exceeding performance expectations.
- Researched emerging beauty trends and new products to enhance product knowledge and client recommendations.
- Participated in regular training sessions and company events to strengthen brand expertise and sales proficiency.
Sales Associate
Zara
Jeddah, Saudi Arabia
05.2019 - 09.2019
- Provided attentive and personalized service to ensure a positive shopping experience and customer satisfaction.
- Supported daily sales goals through genuine product recommendations and strong knowledge of collections.
- Maintained organized displays and store presentation in line with Zara’s brand standards.
- Processed transactions accurately and assisted with returns and exchanges in a professional manner.
Education
BACHELOR OF ARTS (B.A) - Law
Dar Al Hekma University
HONORS HIGH SCHOOL DIPLOMA -
Al Bayan Model School
Skills
- Hospitality Systems: Opera PMS, Amadeus GDS
- Office & Productivity: Microsoft Office, Google Workspace
- Task & Project Management: Notion, Obsidian
- Customer Service & Sales: Client engagement, conflict resolution, upselling
- Communication: Excellent written and verbal skills
- Languages: Arabic (Native), English (Advanced – C1)
- Professional Traits: Detail-oriented, proactive, adaptable, team-focused
- Results-Driven: Committed to delivering high-quality outcomes and exceeding expectations
Certification
- International Symposium on Economic Crime (Jesus College, Cambridge University) - 2022
- Leadership & Teamwork Simulation: Everest (Harvard Business College) - 2021
- Forensic Science (King AbdulAziz University) - 2022
- Business Etiquette (Dar Al Hekma University) - 2021
Timeline
Reservations Agent
Shangri-La Jeddah
05.2025 - Current
Passenger Services Agent
Saudi Ground Services
01.2024 - 05.2025
Junior Associate
Wise Allies Law firm
11.2023 - 04.2024
Beauty Consultant
Guerlain Paris
10.2022 - 01.2024
Sales Associate
Zara
05.2019 - 09.2019
BACHELOR OF ARTS (B.A) - Law
Dar Al Hekma University
HONORS HIGH SCHOOL DIPLOMA -
Al Bayan Model School