Jowaher Alshunaifi

• Lead the development and execution of the company’s regulatory compliance framework in alignment with CMA and Tadawul requirements.
• Conduct compliance risk assessments and provide advisory on business initiatives and new products.
• Maintain regulatory records, support audits, and ensure timely and accurate reporting to regulators.
• Appointed as Secretary of the Governance, Risk & Compliance (GRC) Committee and Contributor to Board Affairs:

- Support governance documentation and contribute to board and executive reporting action items.

- Support governance documentation and contribute to board and executive reporting.

- Handle Board and shareholder meeting coordination, including preparation of disclosures and materials related to the company’s obligations as a listed entity in the Saudi Capital Market (Tadawul).

- Liaise with relevant departments to ensure accurate and timely public disclosures, including announcements and shareholder meeting coordination.

- Ensure compliance with Corporate Governance Regulations and disclosure requirements issued by CMA.

• Design and deliver internal compliance training to enhance awareness and adherence across departments.
• · Support coordination of the company’s General Assemblies (AGMs), including preparation, regulatory filings, and real-time execution in line with CMA and Tadawul standards.
• · Attended and contributed to the successful delivery of the company’s Annual General Assembly meeting.

• Reviewed and enhanced policies and procedures to align with regulatory updates.
• Conducted CRSA gap assessments and testing to ensure FATCA & CRS compliance.
• Monitored client activities for anti-fraud and Anti-Money laundering compliance.
• ·Promoted compliance awareness across departments.
• Handled customer complaints and special investigations involving fraud and misconduct.

• Oversaw day-to-day operational procedures and internal process improvements.
• Supported the Chief Operating Officer in administrative and project-based tasks.
• Coordinated with IT for system enhancements and business continuity.
• Conducted performance reviews and helped launch new business services.

• Acted as first point of contact for clients, addressing inquiries and resolving issues.
• Documented and analyzed recurring complaints to improve service quality.
• Ensured high customer satisfaction and adherence to service protocols.