Jowhar Khiyar
Riyadh
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work history
Senior Marketplace operation executive
Noon
Riyadh, Riyadh Region
2021.01 - Current
- Bulky Direct Delivery Operation:
- Coordinate with sellers to ensure that bulky items are properly packaged and labeled for delivery.
- Track the status of bulky deliveries and communicate with sellers and customers about any delays.
- Resolve any issues that arise during the delivery process.
- Escalate issues to the appropriate team for further action.
- Seller Escalation:
- Respond to seller inquiries and complaints about bulky direct delivery orders.
- Work with sellers to resolve issues and ensure that customers are satisfied.
- Escalate issues to the appropriate team for further action.
- Extra Bulky Direct Delivery fulfillment and customer Escalation:
- Handle the fulfillment of extra bulky direct delivery orders.
- Escalate customer complaints about extra bulky direct delivery orders to
Market Place Operations executive
Noon
2018.01 - 2019.12
- B2B orders Fulfillment and operation &Fulfillment (2018 -2019):
- Fulfill B2B orders in a timely and accurate manner.
- Manage the inventory and logistics of B2B orders.
- Work with sellers to ensure that B2B orders meet their requirements.
- Coordinate with the customer support team to resolve any issues that arise with B2B orders.
- Orders fulfillment:
- Receive orders from customers.
- Process orders and ensure that they are accurate.
- Pack and ship orders in a timely manner.
- Track the status of orders and communicate with customers about any delays.
- Resolve any issues that arise during the order fulfillment process.
- Follow up with seller:
- Follow up with sellers to ensure that they are aware of the status of their orders.
- Resolve any issues that arise with sellers.
- Provide feedback to sellers on how to improve their order fulfillment process.
- Pick up support:
- Coordinate with customers to schedule pick ups for their orders.
- Ensure that pick ups are completed in a timely and efficient manner.
- Resolve any issues that arise during the pick up process.
Branch Mnager
Fly Nas
2016.01 - 2017.08
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
- Interviewed and hired talented individuals with top-level strengths, improving overall talent and skill set for the organization.
Sales & Customer care Agent
FLY NAS
2013.09 - 2015.12
Secretary
GS Engineering & Construction corp
2012.11 - 2013.04
Education
Bachelor of Commerce - Accounting
Osmania university, Nizam College
2011
Skills
- Skills:
- Excellent interpersonal skills
- MS office
- Zendesk
- Bigquery
- Ability to be apart of a team work as well as working independently
Languages
English
Advanced
Arabic
Native
Timeline
Senior Marketplace operation executive
Noon
2021.01 - Current
Market Place Operations executive
Noon
2018.01 - 2019.12
Branch Mnager
Fly Nas
2016.01 - 2017.08
Sales & Customer care Agent
FLY NAS
2013.09 - 2015.12
Secretary
GS Engineering & Construction corp
2012.11 - 2013.04
Bachelor of Commerce - Accounting
Osmania university, Nizam College