Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Jowhar Khiyar

Jowhar Khiyar

Riyadh

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

11
11
years of professional experience

Work history

Senior Marketplace operation executive

Noon
Riyadh, Riyadh Region
01.2021 - Current
  • Bulky Direct Delivery Operation:
  • Coordinate with sellers to ensure that bulky items are properly packaged and labeled for delivery.
  • Track the status of bulky deliveries and communicate with sellers and customers about any delays.
  • Resolve any issues that arise during the delivery process.
  • Escalate issues to the appropriate team for further action.
  • Seller Escalation:
  • Respond to seller inquiries and complaints about bulky direct delivery orders.
  • Work with sellers to resolve issues and ensure that customers are satisfied.
  • Escalate issues to the appropriate team for further action.
  • Extra Bulky Direct Delivery fulfillment and customer Escalation:
  • Handle the fulfillment of extra bulky direct delivery orders.
  • Escalate customer complaints about extra bulky direct delivery orders to

Market Place Operations executive

Noon
01.2018 - 12.2019
  • B2B orders Fulfillment and operation &Fulfillment (2018 -2019):
  • Fulfill B2B orders in a timely and accurate manner.
  • Manage the inventory and logistics of B2B orders.
  • Work with sellers to ensure that B2B orders meet their requirements.
  • Coordinate with the customer support team to resolve any issues that arise with B2B orders.
  • Orders fulfillment:
  • Receive orders from customers.
  • Process orders and ensure that they are accurate.
  • Pack and ship orders in a timely manner.
  • Track the status of orders and communicate with customers about any delays.
  • Resolve any issues that arise during the order fulfillment process.
  • Follow up with seller:
  • Follow up with sellers to ensure that they are aware of the status of their orders.
  • Resolve any issues that arise with sellers.
  • Provide feedback to sellers on how to improve their order fulfillment process.
  • Pick up support:
  • Coordinate with customers to schedule pick ups for their orders.
  • Ensure that pick ups are completed in a timely and efficient manner.
  • Resolve any issues that arise during the pick up process.

Branch Mnager

Fly Nas
01.2016 - 08.2017
  • Boosted branch sales by developing and deepening customer loyalty through incentive programs.
  • Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
  • Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
  • Interviewed and hired talented individuals with top-level strengths, improving overall talent and skill set for the organization.

Sales & Customer care Agent

FLY NAS
09.2013 - 12.2015

Secretary

GS Engineering & Construction corp
11.2012 - 04.2013

Education

Bachelor of Commerce - Accounting

Osmania university, Nizam College
2011

Skills

  • Skills:
  • Excellent interpersonal skills
  • MS office
  • Zendesk
  • Bigquery
  • Ability to be apart of a team work as well as working independently

Languages

English
Advanced
Arabic
Native

Timeline

Senior Marketplace operation executive

Noon
01.2021 - Current

Market Place Operations executive

Noon
01.2018 - 12.2019

Branch Mnager

Fly Nas
01.2016 - 08.2017

Sales & Customer care Agent

FLY NAS
09.2013 - 12.2015

Secretary

GS Engineering & Construction corp
11.2012 - 04.2013

Bachelor of Commerce - Accounting

Osmania university, Nizam College

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Jowhar Khiyar