Jubayer Ahmed
Riyadh ,Saudi Arabia
Summary
Seasoned professional in hospitality industry, specialising in high-end dining environments. Promise to enhance customer satisfaction and loyalty by delivering top-notch service with consistency and grace. Utilise refined communication skills, deep knowledge of wine and food pairings, and ability to manage difficult situations to ensure enjoyable dining experiences for every guest.
Overview
3
3
years of professional experience
Work history
Senior waiter
Golden Tulip Riyadh
Riyadh , Saudi Arabia
12.2024 - Current
- Communicated effectively with kitchen staff to ensure order accuracy.
- Coordinated with other waitstaff for efficient workflow during busy periods.
- Oversaw reservations, ensuring smooth flow of customers during peak hours.
- Maintained high standard of customer service by attentively taking orders and serving meals.
- Handled customer complaints professionally, resulting in satisfactory resolution.
- Assisted in inventory management for better stock control.
- Trained junior waitstaff, leading to increased team performance.
- Maintained high standards of food hygiene and customer service with strong quality and accuracy.
- Managed cash and card payments, gift vouchers and deposits.
Waiter
Raddison Blu Minhal
Riyadh, Saudi Arabia
10.2022 - 11.2024
- Remained calm under pressure, ensuring better performance during peak hours.
- Accommodated special dietary requests, enhancing customer dining experience.
- Delivered excellent customer service through friendly and polite interaction.
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Liaised with kitchen staff for prompt order delivery to customers.
- Managed table settings for optimal dining experience.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
Education
Bachelor of Arts -
Leading University
Sylhet05.2022
Certificate of Higher Education -
Sylhet Govt. College
Sylhet07.2019
Skills
- Hospitality mindset
- Supervising buffet services
- Silver service experience
- Fluent in pos systems
- Food pairing understanding
- Managing rush hour pressure
- Team leadership and delegation
- Customer Service
- Engaging leadership style
- Oracle MICROS
- Event coordination
- Menu presentation
- Complaint handling
- Advanced menu knowledge
- Food safety compliance
Languages
Bengali
Native
English
Advanced
C1
Arabic
Intermediate
B1
Hindi
Advanced
C1
Timeline
Senior waiter
Golden Tulip Riyadh
12.2024 - Current
Waiter
Raddison Blu Minhal
10.2022 - 11.2024
Bachelor of Arts -
Leading University
Certificate of Higher Education -
Sylhet Govt. College