Julia Ellis

Highly skilled in written and verbal communication, with a proven ability to effectively convey information. Demonstrates empathy, compassion, confidentiality, and cultural awareness when providing services to a diverse range of customers within the community. Self-motivated and able to work autonomously while functioning effectively within a team environment. Possesses strong coordination and problem-solving skills, ensuring customer needs are identified, documented, and clearly communicated within specific timeframes and tight deadlines. A creative and innovative thinker who consistently makes sound decisions while maintaining professionalism, ethics, and diplomacy. Successfully manages and coordinates a portfolio of CHSP and HCP client services, ensuring compliance with the Quality Aged Care Standards. Provides ongoing case management, monitoring, and support to both customers and care workers to ensure high-quality service delivery. Adaptable work attitude with a proactive approach. Proficient in CHSP and group financial banking with accurate record keeping. Experienced in purchasing equipment and coordinating special events such as group activities, cottage respite, and the setup of new programs and services. Skilled in organizing catering for events. Actively participates in networking opportunities within the community and professional settings to enhance the organization's profile and foster ongoing relationships. Possesses comprehensive knowledge of the Aged Care Quality Standards. Consistently meets KPIs and program targets. Extensive experience in rostering knowledge and implementation. A valuable member of the on-call roster team. Proficient in understanding and processing Incident Reports, including SIRS.

• Cert III in Aged Care
• Current First Aid and CPR
• Current Police Check
• NDIS Clearance
• Unrestricted full vehicle licence
• Covid Immunisation Record
• Manual Handling
• Food Safety & Hygiene & Handwashing Certificates
• Extensive Uniting Communities Certificates

• I feel I am a well-grounded, all-rounder, with a committed work ethic, with a diverse skill set.
• I have enjoyed and been successful in numerous positions in my professional life, where I feel that my personal attributes have given me the necessary skills to remain a friendly, approachable, nurturing and a loyal team player.
• My principles include hard work, reliability and honesty.
• Both my judgement and sense of accountability are well balanced, and I can remain positive and calm in stressful or difficult situations.
• I enjoy using my creativity and have a flair for organising events, both in my professional and personal capacity.
• My disposition is that of an optimist, and my humour is appreciated and enjoyed by both colleagues and customers.
• I am dedicated to continuous learning and self-improvement.