JULIA VIVIAN
Tea Tree Gully
Summary
I am submitting my resume as an expression of interest for a position at Artisan Ornaments. I am a highly creative person and have 3 years experience in customer service. My resume details my work experience and I look forward to expanding my skill sets and being introduced to a field of work that allows me to use my artistic abilities.
Overview
5
5
years of professional experience
Work History
Sales Associate
Petstock
07.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Handled cash transactions efficiently, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed exchanges and refunds in accordance with store policy.
- Completed weekly gap reports and investigations of product stock discrepancies.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Completed live animal care of feeding, environment cleaning and checking animal health for onsite animals.
- Participated in puppy school training to teach owners how to care for their new puppy and teach them valuable canine skills.
Optical Dispenser
OPSM
06.2022 - 05.2024
- Booked appointments according to consultation type and pre-screen appointment information
- Arrived patients and verified patient information
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients
- Enhanced customer satisfaction by promptly and empathetically addressing concerns and providing accurate information
- Maintained detailed records of customer interactions, ensuring seamless follow-up with client
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team
- Utilized past data of customer purchases to identify areas for recommending improvement of eyewear
- Aided patients in selecting appropriate products to meet their preference and necessary requirements
- Competent use of EFTPOS and HICAPS transactions
- Competently process refunds
- Resolving EOD financial discrepancies
- Completing bank deposits slips and banking
- Measured spectacles to fit customer accurately
- Quality controlled customer orders
- Made appropriate adjustments and repairs to customer's glasses
- Complete 3rd party claims
- Weekly hash counts
Sandwich Artist
Subway
07.2021 - 05.2022
- Restock counter supplies and condiment stations, clean windows and empty trash cans during slow periods
- Organise food preparation stations and regularly replenish supplies
- Store food properly to prevent spoilage, cross-contamination and illnesses
- Deliver superior customer service focused on quality and meeting customer needs
- Complete closing and shift change tasks by following company guidelines
- Discuss many options with customers and offer suggestions to meet individual needs and drive sales
- Boost customer satisfaction by quickly addressing and resolving complaints with food or service
- Verify orders and bag items for easy transport
- Use POS system and cash register to receive payments by cash, credit card and voucher
- Stock kitchen supplies by rotating food according to dates
- Maintain clean well-organised and properly sanitised front counter area to greet customers
- Maintain high standards of customer service during high-volume work shifts and fast-paced operations
- Comply with safety and hygiene guidelines to maintain health and well-being of customers and other staff
- Talk pleasantly with customers while taking orders and promote positive image for business
- Quickly prepare accurate orders within expected timeframe
- Complete manual inventory count to uncover any variances between automatic reported count and actual count.
Year 10 Work Experience
Whip It Up Cake Supplies
10.2019 - 10.2019
- Prepared products for purchase by attaching tags and labels
- Welcomed customers and offered to help locate items
- Unboxed new merchandise and restocked shelves while maintaining neat and orderly store.
Education
Cert in Manicures, Pedicures And Nail Technology -
Beauty Courses Online
AustraliaGolden Grove High School
AdelaideSt Francis Xavier Primary School
AdelaideSkills
- Visual Art Creation
- Acrylic painting
- Traditional drawing
- Attention to detail
- Colour theory
- Oil painting
- Excellent Customer Service and Customer Care
- Working Positively with Others
- Communication and Interpersonal Skills
- Strong Work Ethic
- Fast Learner
- Maintaining Hygiene and Presentability
Referees
Miss Cajhla Dente
OPSM Manager
Mobile: 0416 435 433
Email: cajhla.dente@opsm.com.au
Mr Robert Hedger
Former OPSM Manager
Mobile: 0402 297 852
Email: robert.hedger@healthpartners.com.au
Miss Anna Mindis
Subway Manager
Mobile: 0448 932 317
Email: anna.mindis@outlook.com
Timeline
Sales Associate
Petstock
07.2024 - Current
Optical Dispenser
OPSM
06.2022 - 05.2024
Sandwich Artist
Subway
07.2021 - 05.2022
Year 10 Work Experience
Whip It Up Cake Supplies
10.2019 - 10.2019
Cert in Manicures, Pedicures And Nail Technology -
Beauty Courses Online
Golden Grove High School
St Francis Xavier Primary School
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