Julie Laughton
Two Wells
Summary
Dynamic animal care professional with extensive experience at Salisbury Highway Veterinary Surgery, excelling in customer service and patient care. Proven ability to manage records & financial transactions accurately while providing compassionate care. Strong knowledge of care needs across species, coupled with exceptional communication skills, ensures optimal client satisfaction and positive animal health outcomes.
Overview
26
26
years of professional experience
2002
2002
years of post-secondary education
Work History
Veterinary Receptionist
Salisbury Highway Veterinary Surgery
Salisbury
03.2022 - 04.2026
- Managed appointment scheduling and client inquiries efficiently.
- Processed patient records and maintained accurate data entry.
- Assisted veterinarians during examinations and procedures as needed.
- Processed invoices via a variety of payment methods (eftpos, cash, AfterPay, VetPay, phone payments)
- Provided recommendations & sales of non-prescription products.
- Handled incoming calls and provided information about services offered.
- Coordinated follow-up appointments and reminders for clients.
- Managed inventory of pet supplies and office materials effectively.
- Provided compassionate customer service to pet owners in a busy environment.
- Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
- Engaged with customers to discuss pet care options and services offered
Stud Groom
Whim Patk Thoroughbreds
Lower Light
01.2022 - 02.2025
- Groomed and maintained thoroughbred horses for optimal health and appearance.
- Assisted with feeding, watering, daily care and exercise routines for racehorses, performance horses and spelling horses.
- Cleaned and organised stables, ensuring a safe environment for horses, visitors and staff.
- Performed Stallion collections & Artificial Insemination of breeding performance mares
- Managed breeding mares, including assisting with foaling.
- Provided veterinary care (including medicating and wound care) as directed by the attending veterinarian.
- Handling/training of young stock and preparation for sales.
Veterinary Nurse/AI Technician
Adelaide Plains Breeding Centre
Gawler
09.2021 - 01.2022
- Assisted the veterinarian in all areas of equine breeding, including artificial insemination, semen collection & processing, embryo transfer, foaling.
- Organised logistics and maintained accurate records for chilled and frozen semen shipping both to and from the clinic.
- Stock level management and ordering
- Client communication and scheduling of appointments.
- Developed information sheets and client forms, including consent forms, for in-clinic use.
- Monitored animal health and behaviour during procedures and hospitalisation.
- Prepared surgical instruments and maintained clinical equipment.
- General property maintenance
Stud Groom
Cornerstone Thoroughbred Stud
Angaston
12.2020 - 06.2021
- Groomed and maintained thoroughbred horses for optimal health and performance.
- Assisted with feeding, watering, and exercise routines for stallions, young stock and breeding mares.
- Cleaned and organised stables, ensuring a safe environment for horses, visitors and staff.
- Prepared yearlings and weanlings for sales, including attending 2021 Magic Millions Yearling Sale in Adelaide.
- General property maintenance
Senior Veterinary Nurse
Adelaide Plains Equine Clinic
Gawler
10.2016 - 12.2020
- Administered medications and treatments to equine patients under veterinary supervision.
- Assisted in surgical procedures by preparing instruments and maintaining a sterile environment.
- Conducted routine health assessments and monitored vital signs of horses in care.
- Organised and scheduled regular trips to the Riverland and Yorke Peninsula to provide veterinary care to remote clients.
- Stock level management and ordering
- Invoicing and payment processing
- Client communication and appointment scheduling
Veterinary Nurse
Salisbury Highway Veterinary Surgery
Salisbury
01.2013 - 07.2017
- Assisted veterinarians during surgeries and medical procedures for animal care.
- Monitored patient vitals and provided nursing care for hospitalised animals.
- Administered medications and treatments according to veterinarian instructions.
- Provided pet care advice to clients during Team Consultations
- Performed a variety of diagnostic laboratory procedures using both manual and automated techniques.
Volunteer (Wound care)
Adelaide Plains Equine Clinic
Gawler
11.2015 - 10.2016
- Provided triage and immediate first aid to horses arriving at APEC following the Pinery Bushfires.
- Provided daily wound care for severe burns and secondary injuries.
- Developed patient training strategies for complex/painful procedures to reduce the need for chemical restraint.
- Worked successfully with diverse group of volunteers
Aged Care Worker
RSL Villas
Angle Park
04.2012 - 06.2013
- Assisted residents with daily living activities and personal hygiene tasks.
- Provided companionship and emotional support to enhance residents' well-being.
- Administered medications according to prescribed schedules and guidelines.
Veterinary Assistant/Veterinary Nurse
Salisbury Highway Veterinary Surgery
Salisbury
11.2005 - 02.2012
- Assisted veterinarians during examinations and procedures.
- Handled and cared for animals pre- and post-surgery.
- Administered medications and treatments as directed by veterinarians.
- Assisted with Team Consultations
- Provided accurate estimations to clients for veterinary care costs
Animal Care Attendant
Bigfoot Cattery
Port Gawler
01.2003 - 02.2005
- Provided daily care for various feline breeds in a nurturing environment.
- Maintained cleanliness and hygiene of animal living spaces and supplies.
- Assisted with feeding schedules and monitored dietary needs of cats.
- Administered basic medical care under veterinarian guidance as needed.
Stud Hand
Lindsay Park Thoroughbred Stud
Angaston
10.2002 - 05.2004
- Assisted with daily feeding and care of thoroughbred horses.
- Maintained clean stabling areas to ensure horse health and safety.
- Monitored horse behavior and reported any changes to management.
- Assisted veterinarians during routine check-ups and treatments.
- Organized paperwork related to vaccinations, worming schedules, farrier visits.
- Prepared yearlings and Weanlings for sales & attended Magic Millions Sale, Adelaide
Wait Staff Member
Lynnie’s Kitcheen - Thai Restaurant
Kensington Gardens
12.1999 - 03.2002
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted guests with menu selections and dietary restrictions.
- Maintained cleanliness and organization of dining area and tables.
- Handled cash transactions and processed payments efficiently.
Education
Practical Assessment & Certificate Of Completion - Artificial Insemination (Equine)
Goulburn Valley Equine Hospital
06.2019 - 06.2019
Certificate III Aged Care - Aged Care
Enable College
Adelaide , SA 01.2012 - 04.2012
St Dominic’s Priory College
North Adelaide, SASkills
- Confidence with all areas of customer service and communication, including complaint/conflict resolution
- Professional phone manner
- Confidence and accuracy with eftpos, cash handling & multiple alternative financial transaction processes (AfterPay, VetPay)
- Strong knowledge of nutritional & parasite control needs for a variety of species
- Ability to multitask and problem solve
Timeline
Veterinary Receptionist
Salisbury Highway Veterinary Surgery
03.2022 - 04.2026
Stud Groom
Whim Patk Thoroughbreds
01.2022 - 02.2025
Veterinary Nurse/AI Technician
Adelaide Plains Breeding Centre
09.2021 - 01.2022
Stud Groom
Cornerstone Thoroughbred Stud
12.2020 - 06.2021
Practical Assessment & Certificate Of Completion - Artificial Insemination (Equine)
Goulburn Valley Equine Hospital
06.2019 - 06.2019
Senior Veterinary Nurse
Adelaide Plains Equine Clinic
10.2016 - 12.2020
Volunteer (Wound care)
Adelaide Plains Equine Clinic
11.2015 - 10.2016
Veterinary Nurse
Salisbury Highway Veterinary Surgery
01.2013 - 07.2017
Aged Care Worker
RSL Villas
04.2012 - 06.2013
Certificate III Aged Care - Aged Care
Enable College
01.2012 - 04.2012
Veterinary Assistant/Veterinary Nurse
Salisbury Highway Veterinary Surgery
11.2005 - 02.2012
Animal Care Attendant
Bigfoot Cattery
01.2003 - 02.2005
Stud Hand
Lindsay Park Thoroughbred Stud
10.2002 - 05.2004
Wait Staff Member
Lynnie’s Kitcheen - Thai Restaurant
12.1999 - 03.2002
St Dominic’s Priory College