Julieanne Willson
Adelaide
Summary
Professional Operations leader with strong track record of driving efficiency and optimizing financial controls and operational processes. Adept at leading teams to achieve organizational goals and adapting to changing business needs, including multiple business acquisitions. Skilled in project management, mentoring, and resource management. Known for fostering collaboration and consistently delivering results that align with company objectives while embodying personal and company values that delivered a culture of excellence and inclusivity. Studied a bachelor degree and advanced diploma of psychology alongside full time work to pursue transferable personal and professional development that aligned to my people focused passion.
Overview
10
10
years of professional experience
Work History
National Operations Manager
Viva Energy
04.2019 - Current
- Coached and developed 12 high performing Area Managers operating 100 stores across Australia with a team of 1500 employees.
- Spearheaded business operations by consistently seeking methods to improve profitability through cost containment, efficiency improvements and revenue generation.
- Wrote and presented monthly sales and strategy reports to the board discussing results and required adjustments to strategies impacting EBITDA.
- Reduced personnel turnover by developing and implementing performance evaluations to support corrective action planning and developing recognition initiatives.
- Managed, supported and grew business relationships to develop mutual performance objectives, meet financial targets and increase revenue.
- Identified staff requirements and worked with human resource department to initiate recruitment and training processes.
- Maintained highest record of employees promoted to leadership positions and lowest annual turnover for 4+ years.
- Created and implemented comprehensive training programs for employees, resulting in improved performance and engagement.
- Increased operational efficiency by streamlining processes and building and implementing new technologies including a brand APP, HRM system and ERP systems.
Area Manager
OTR
01.2016 - 04.2019
- Exceeded targets by building, directing and motivating high-performing Store Managers
- Researched market potential to develop business plans and goals
- Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions
- Managed inventory and reduced shrinkage through detailed monitoring of daily operations and stock
- Reduced area turnover year on year through higher team engagement, and investment in development plans
- Investigated all security and safety violations
- Lead project team to implement new payroll system and execute a company wide transition from collective agreement to modern award.
Sales Representative
Red Cross
03.2015 - 01.2016
- Door to Door sales representative
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated donations through connecting with clients and demonstrating passion and conviction
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product pitches to educate customers on benefits of donating to a variety of Australian causes.
Education
Graduate Diploma (Advanced) - Psychology
University of Adelaide
Adelaide, SA08-2025
Bachelor of Science - Psychology
University of South Australia
Adelaide, SA03-2024
Skills
- Strategic business development
- Workforce Planning
- Project Management
- New Store Development
- Learning and Development
- Performance Monitoring and Improvement
- Employee engagement
- Cross-functional coordination
- Risk management and compliance
- Operational excellence
- Analytical Thinking
- Operational efficiency enhancement
- Multi-Site Operations
Timeline
National Operations Manager
Viva Energy
04.2019 - Current
Area Manager
OTR
01.2016 - 04.2019
Sales Representative
Red Cross
03.2015 - 01.2016
Graduate Diploma (Advanced) - Psychology
University of Adelaide
Bachelor of Science - Psychology
University of South Australia
Similar Profiles
Sharn CarlyonSharn Carlyon
Customer Service Representative at Viva EnergyCustomer Service Representative at Viva Energy
Donna TroyDonna Troy
Manager Coles Express at Viva EnergyManager Coles Express at Viva Energy
Monica FergusonMonica Ferguson
Warehouse Manager at Viva EnergyWarehouse Manager at Viva Energy