Jumana Al-waleed
Medina,Saudi Arabia
Summary
Results-driven professional with extensive experience in customer relationship management and leadership across diverse settings. Skilled in staff recruitment, KPI tracking, contract negotiation, and administration. Expertise includes customer service, team leadership, and digital marketing. Focused on advancing organisational success through strategic initiatives and innovative solutions.
Overview
2
2
Languages
4
4
years of post-secondary education
8
8
years of professional experience
Work history
Head of the legal services office
Rotana
Medina, Medina Region
2023.03 - Current
- Monitor compliance with regulations and statutory requirements across all departmental work.
- Managed memoranda, legal affairs, contracts, and related files to ensure compliance and support departmental objectives.
- Drafted legal cases for review and submission to appropriate authorities., lodged complaints, and handled enforcement via Najiz.
- Executed day-to-day duties with precision to maintain operational effectiveness.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Provided proactive customer service by addressing concerns and answering questions to enhance client satisfaction.
Reservations manager
Mabeet Al-hijaz company
Medina, Medina Region
2020.01 - 2022.01
- Coordinated large group and event bookings, ensuring seamless execution and customer satisfaction.
- Improved customer satisfaction with quick and accurate reservations.
- Addressed customer complaints, resulting in increased loyalty and repeat bookings.
- Evaluated performance of reservation staff regularly, identifying areas of improvement.
- Implemented cross-training among staff, creating a multi-skilled workforce.
- Maintained accurate inventory records, preventing overbooking and underbooking issues.
- Led regular meetings with department heads to ensure alignment on operational updates.
Marketing specialist
Al-tmyyuz company
Medina, Medina Region
2019.01 - 2020.01
- Boosted customer engagement through targeted marketing campaigns.
- Implemented successful marketing strategies, driving business growth.
- Collaborated with marketing department to refine campaign strategies.
- Created marketing strategies to improve film visibility.
Education
Bachelor of Business Administration - Business Administration
Saudi Electronic University
Medina, Medina Region 2016.01 - 2020.01
Skills
- Contract management
- Regulatory compliance
- KPI tracking
- Customer relationship management
- Effective delegation
- Customer service
- Staff recruitment
- Microsoft office suite proficiency
- Effective delegation
- Leadership
- Team Leadership
- Public speaking
- Leadership in diverse environments
- Creative thinking
- Creative thinking
اللغات
English
Fluent
Arabic
Native
Timeline
Head of the legal services office
Rotana
2023.03 - Current
Reservations manager
Mabeet Al-hijaz company
2020.01 - 2022.01
Marketing specialist
Al-tmyyuz company
2019.01 - 2020.01
Bachelor of Business Administration - Business Administration
Saudi Electronic University
2016.01 - 2020.01