Summary
Overview
Work History
Education
Skills
Certification
Research
Interests
Timeline
Generic
Jumana Yahya Binsiddiq

Jumana Yahya Binsiddiq

Quality Assurance
Jeddah

Summary

With a background in clinical psychology, I have successfully transitioned into quality assurance and operations, combining analytical insight with a human-centered approach. My experience includes human capital development, training, and process improvement. Passionate, detail-oriented, and adaptable, I excel in structured environments where I drive performance, ensure quality, and contribute to organizational success.

Overview

8
8
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Quality Assurance Officer

Takamol Holding
02.2024 - Current
  • Held full approval authority over operational deliverables, ensuring all outputs met internal standards and client expectations.
  • Evaluated team performance using effectiveness and efficiency matrices, providing structured feedback to drive continuous improvement.
  • Developed and implemented quality frameworks, including SLAs, checklists, review gates, and standardized workflows adopted across the department.
  • Identified risks and quality gaps early in project phases, leading proactive corrective actions to prevent delays and ensure compliance.
  • Automated QA processes and improved documentation systems, significantly enhancing team productivity and reducing errors.
  • Worked cross-functionally with internal teams and vendors to align deliverables, resolve issues, and maintain consistent quality across all functions.
  • Led marketing operations alongside core QA responsibilities; managed client communication, coordinated vendor activities, and ensured high-standard execution.
  • Reviewed and approved all communications, reports, and deliverables to ensure clarity, accuracy, and alignment with project objectives.
  • Recognized for agility, ownership, and leadership in managing overlapping roles across quality assurance, marketing, and operations under tight deadlines.

Operations Training Officer

Takamol Holding
02.2023 - 02.2024
  • Executed training operations and participant coordination for government ministry projects, ensuring quality and timely delivery.
  • Managed scheduling, communications, and logistics across multiple channels for seamless program execution.
  • Developed and maintained quality assurance processes to uphold compliance and operational standards.
  • Facilitated bilingual documentation and communications for training events.
  • Assisted business development through lead generation, vendor management, and process optimization.
  • Supported employee career advancement through personalized coaching and mentoring sessions.
  • Implemented post-training surveys and evaluations to measure course effectiveness.
  • Identified training needs and planned classes to address skill gaps.
  • Assessed employee skill gaps and developed targeted training programs to meet organizational needs.

Etizan Therapy Center
01.2022 - 03.2022
  • Completed the Mindfulness-based stress reduction program (MBSR).
  • Build and prepare training programs.
  • Direct structured learning experiences and monitor quality results.
  • Appraise training effectiveness to ensure that taught skills and techniques are incorporated into employees' work behavior.
  • Periodically evaluate ongoing programs to ensure that they reflect any changes.

Psychology Intern

DR.ERFAN&BAGEDO GENERAL HOSPITAL
01.2021 - 05.2021
  • Establish new projects to enhance job performance.
  • Firms and partners' materials management.
  • Recruiting new applicable employees and interviewing them.
  • Attendance record.
  • Manage and analyze departmental documents.

HR Assistant

Effat University
02.2020 - 08.2020


  • Establish new projects to enhance job performance.
  • Firms and partners' materials management.
  • Recruiting new applicable employees and interviewing them.
  • Attendance record.
  • Manage and analyze departmental documents.

Psychology Intern

Waad Therapy Center
05.2019 - 06.2019

Psychology Intern

International Medical Center
06.2017 - 07.2017

Education

Bachelor of Science - Clinical Psychology

Effat University
Jeddah
12.2020

Skills

    Problem-solving

    Communication skills

  • Motivational team player

  • Analytical thinking

  • Process improvements

  • Team development

  • Risk Management

  • Quality Control

  • Data Analysis

  • Client Interaction

Certification

Professional classification, Saudi Commission for Health Specialties, #20250899

Research

Islamic Coping Mechanisms: Cancer Survivors and Caregivers' Perspective

Interests

Sidanah - Harf Ward Workshop, Jeddah, Saudi Arabia, 03/17
NomuHub - Volunteer work, Zanzibar, Tanzania, 04/18, Classroom construction/renovation involves: Building the foundation with cement, concrete, and concrete blocks; Dealing with wood; Hanging up learning aids (eg posters); volunteering & workshops
Effat University - Volunteer and participate, Jeddah, Saudi Arabia, 11/19, The 2nd international psychology conference 'Frontiers in Mental Health'
Waad Therapy Center, Jeddah, Saudi Arabia, 05/20, Certificate of attendance fundamentals of the counseling program and group psychotherapy
Etizan Therapy Center, Jeddah, Saudi Arabia, 01/22 - 03/22, Completed the Mindfulness-based stress reduction program (MBSR)

Timeline

Quality Assurance Officer

Takamol Holding
02.2024 - Current

Operations Training Officer

Takamol Holding
02.2023 - 02.2024

Etizan Therapy Center
01.2022 - 03.2022

Psychology Intern

DR.ERFAN&BAGEDO GENERAL HOSPITAL
01.2021 - 05.2021

HR Assistant

Effat University
02.2020 - 08.2020

Psychology Intern

Waad Therapy Center
05.2019 - 06.2019

Psychology Intern

International Medical Center
06.2017 - 07.2017

Bachelor of Science - Clinical Psychology

Effat University

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