Jumanah Aljehairan
Dhahran,Saudi Arabia
Summary
Data Scientist and creative professional with a B.Sc. in Digital Business and Data Science, blending technical skills in data analytics, visualization, and predictive modelling with marketing and client engagement strategies. Proficient in Excel, Tableau, Google Cloud, and CRM platforms with hands-on experience in customer behaviour analysis, campaign design, and business optimization. Fluent in Arabic, English, and German with a strong record of delivering insights that drive results and support data-informed decision-making.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Customer Experience & Market Insights Coordinator
Swatch Group GmbH
Berlin, Germany
2023.10 - 2024.03
- Conducted multilingual client interactions and contributed to monthly sales targets.
- Collected customer feedback and collaborated with marketing to enhance product displays.
- Provided real-time input on sales trends and customer behaviour patterns.
Customer Relations representative
Holzkern
Berlin, Germany
2022.12 - 2023.10
- Resolved inquiries and returns efficiently using CRM tools and service analytics.
- Helped streamline communication and data reporting for marketing strategy alignment.
Marketing Team Lead (University Project)
SIXT
Potsdam
2022.09 - 2023.03
- Led a rebranding initiative focused on target audience segmentation and brand identity.
- Developed campaign proposals based on digital behaviour metrics and trend analysis.
Brand Engagement & Sales Strategy Lead
Change
Berlin, Germany
2022.01 - 2022.11
- Supervised support agents and tracked KPIs to improve service quality.
- Integrated customer feedback into product and marketing updates.
Assistant Project Coordinator
Beeline Group
Berlin
2019.01 - 2022.01
- Supported project planning and data reporting for retail performance.
- Collaborated with cross-functional teams to implement marketing strategies.
Education
B.Sc. - Digital Business and Data Science
University of Applied Sciences Europe
Potsdam- Germany 2022.03 - 2025.02
Technical College Certificate - Sciences
Rheinisches Studienkolleg
Berlin- Germany 2017.12 - 2019.06
German Language Diploma -
InstitutfürSprachen
2016.06 - 2017.11
Skills
- Data Analysis
- Predictive Modeling
- Google Cloud
- Tableau
- Excel
- Power BI
- CRM Tools
- Digital Marketing
- Branding
- Customer Insights
- Business Optimization
Languages
Arabic
Native
English
Native
German
Fluent
Certification
• Excel 2024 Essential Training (2025)
• Advanced Power BI: DAX and Dashboards (2025)
• Data Mining (2025)
• Data Cleaning in Python (2025)
• Business Analysis Foundations (2025)
• Dashboard Tips, Tricks, & Techniques (2025)
References
References available upon request.
Timeline
Customer Experience & Market Insights Coordinator
Swatch Group GmbH
2023.10 - 2024.03
Customer Relations representative
Holzkern
2022.12 - 2023.10
Marketing Team Lead (University Project)
SIXT
2022.09 - 2023.03
B.Sc. - Digital Business and Data Science
University of Applied Sciences Europe
2022.03 - 2025.02
Brand Engagement & Sales Strategy Lead
Change
2022.01 - 2022.11
Assistant Project Coordinator
Beeline Group
2019.01 - 2022.01
Technical College Certificate - Sciences
Rheinisches Studienkolleg
2017.12 - 2019.06
German Language Diploma -
InstitutfürSprachen
2016.06 - 2017.11