Summary
Overview
Work history
Education
Skills
Languages
Certification
References
Timeline
Generic
Jumanah Aljehairan

Jumanah Aljehairan

Dhahran,Saudi Arabia

Summary

Data Scientist and creative professional with a B.Sc. in Digital Business and Data Science, blending technical skills in data analytics, visualization, and predictive modelling with marketing and client engagement strategies. Proficient in Excel, Tableau, Google Cloud, and CRM platforms with hands-on experience in customer behaviour analysis, campaign design, and business optimization. Fluent in Arabic, English, and German with a strong record of delivering insights that drive results and support data-informed decision-making.

Overview

5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

Customer Experience & Market Insights Coordinator

Swatch Group GmbH
Berlin, Germany
10.2023 - 03.2024
  • Conducted multilingual client interactions and contributed to monthly sales targets.
  • Collected customer feedback and collaborated with marketing to enhance product displays.
  • Provided real-time input on sales trends and customer behaviour patterns.

Customer Relations representative

Holzkern
Berlin, Germany
12.2022 - 10.2023
  • Resolved inquiries and returns efficiently using CRM tools and service analytics.
  • Helped streamline communication and data reporting for marketing strategy alignment.

Marketing Team Lead (University Project)

SIXT
Potsdam
09.2022 - 03.2023
  • Led a rebranding initiative focused on target audience segmentation and brand identity.
  • Developed campaign proposals based on digital behaviour metrics and trend analysis.

Brand Engagement & Sales Strategy Lead

Change
Berlin, Germany
01.2022 - 11.2022
  • Supervised support agents and tracked KPIs to improve service quality.
  • Integrated customer feedback into product and marketing updates.

Assistant Project Coordinator

Beeline Group
Berlin
01.2019 - 01.2022
  • Supported project planning and data reporting for retail performance.
  • Collaborated with cross-functional teams to implement marketing strategies.

Education

B.Sc. - Digital Business and Data Science

University of Applied Sciences Europe
Potsdam- Germany
03.2022 - 02.2025

Technical College Certificate - Sciences

Rheinisches Studienkolleg
Berlin- Germany
12.2017 - 06.2019

German Language Diploma -

InstitutfürSprachen
06.2016 - 11.2017

Skills

  • Data Analysis
  • Predictive Modeling
  • Google Cloud
  • Tableau
  • Excel
  • Power BI
  • CRM Tools
  • Digital Marketing
  • Branding
  • Customer Insights
  • Business Optimization

Languages

Arabic
Native
English
Native
German
Fluent

Certification

• Excel 2024 Essential Training (2025)

• Advanced Power BI: DAX and Dashboards (2025)

• Data Mining (2025)

• Data Cleaning in Python (2025)

• Business Analysis Foundations (2025)

• Dashboard Tips, Tricks, & Techniques (2025)

References

References available upon request.

Timeline

Customer Experience & Market Insights Coordinator

Swatch Group GmbH
10.2023 - 03.2024

Customer Relations representative

Holzkern
12.2022 - 10.2023

Marketing Team Lead (University Project)

SIXT
09.2022 - 03.2023

B.Sc. - Digital Business and Data Science

University of Applied Sciences Europe
03.2022 - 02.2025

Brand Engagement & Sales Strategy Lead

Change
01.2022 - 11.2022

Assistant Project Coordinator

Beeline Group
01.2019 - 01.2022

Technical College Certificate - Sciences

Rheinisches Studienkolleg
12.2017 - 06.2019

German Language Diploma -

InstitutfürSprachen
06.2016 - 11.2017

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