Jumanah Assiri
Riyadh
Summary
Detail-oriented professional with expertise in quality measurement, follow-up and supervision, and data analysis. Demonstrates strong problem-solving abilities and effective communication skills, complemented by proficiency in Microsoft Office applications. Adept at task management and quick execution, with a flexible approach to teamwork. Committed to leveraging these skills to drive organizational success and achieve career growth in a dynamic environment.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Quality Assurance Senior Officer
Tawtheeq Company - AL Rajhi Bank
Riyadh
2023.05 - 2026.04
- Ensured the quality and consistency of services, procedures, and operational activities across the sector in alignment with organizational standards.
- Supported the implementation and continuous improvement of the Quality Management System (QMS).
- Promoted a culture of quality and continuous improvement by encouraging adherence to standards and best practices across teams.
- Prepared periodic performance and quality reports, providing actionable insights and recommendations to enhance operational efficiency.
- Led and supported quality improvement initiatives across departments, identifying gaps and removing process barriers.
- Monitored operational workflows, identified inefficiencies, and implemented excellence methodologies to improve performance.
- Conducted risk assessments by identifying, analyzing, and mitigating potential risks, including evaluating likelihood and impact.
- Developed and maintained risk management policies and produced comprehensive risk assessment reports aligned with organizational strategy.
- Implemented preventive controls and risk mitigation procedures to minimize operational and compliance risks.
- Performed data analysis to ensure compliance with internal policies and external regulations, escalating discrepancies when necessary.
- Audited claims and operational processes to ensure legal and regulatory compliance.
- Collaborated with a 20-member operations team to improve service quality, reduce risks, and enhance overall performance.
- Conducted call quality audits using specialized software, evaluated customer interactions, and provided structured feedback to improve call center performance.
Business operations administrator
Tanfeeth Company - Al-Rajhi Bank
2020.07 - 2021.04
- Coordinated executive calendars, meetings, and daily schedules to ensure efficient time management and operational flow.
- Served as a key point of contact between management and cross-functional teams, facilitating clear communication and collaboration across departments.
- Analyzed operational data and generated insights to support strategic decision-making and improve business performance.
- Ensured smooth execution of administrative processes while maintaining high standards of accuracy and organization.
- Supported management in tracking priorities, follow-ups, and action items to enhance overall productivity.
Education
Bachelor of Business Administration - Business Administration
Al Imam Mohammad bin saud islamic university
Riyadh, Riyadh RegionSkills
- Quality Measurement
- Follow-up and Supervision
- Data Analysis
- Problem-Solving
- Microsoft Office (Word, PowerPoint, Excel)
- Effective Communication
- Task Management
- Flexibility
- Quick Execution
- Teamwork
- Decision Making
Certification
- Data Analysis by Excel Course
- ISO 31000 Certification, Membership No: 2405159910772
- Advanced Crisis Management Course
- Event Management Course
- Risk Assessment Course
Language
English
Advanced
Arabic
Native
References
References available upon request.
Timeline
Quality Assurance Senior Officer
Tawtheeq Company - AL Rajhi Bank
2023.05 - 2026.04
Business operations administrator
Tanfeeth Company - Al-Rajhi Bank
2020.07 - 2021.04
Bachelor of Business Administration - Business Administration
Al Imam Mohammad bin saud islamic university