Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
11
11
years of professional experience
8053
8053
years of post-secondary education
1
1
Certification
Work history
Administrative, Accountant & Human Resource
Unique Company Limited
Dammam
10.2023 - 04.2025
Monitors expenditures, processes payment requests for reimbursement; prepares purchase orders, purchase requisitions and ensures proper procedures for paying service providers, consultants, and contractors
Receives and audits invoices for accuracy and compliance and ensures prompt payment of departmental bills
Ensures travel authorizations, accommodations, and conference registrations for employees
Organize office operations and processes, such as assisting with payroll, expense reports, handling correspondence, and supporting HR-related tasks
Assist with day-to-day operations of the HR functions and duties
Provide clerical and administrative support to Human Resources executives
Compile and update employee records (hard and soft copies)
Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc)
Coordinate HR projects (meetings, training, surveys etc) and take minutes
Deal with employee requests regarding human resources issues, rules, and regulations
Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc)
Properly handle complaints and grievance procedures
Supervisor
Unique Company Limited
Dammam
08.2023 - 10.2023
Experienced Supervisor with a proven track record of managing teams and achieving exceptional results
Demonstrated ability to identify and resolve issues quickly and efficiently, while maintaining a high level of customer satisfaction
Adept at utilizing modern technology to improve efficiency and increase productivity
Branch Operation Manager
HBL
, Pakistan
12.2021 - 08.2023
Maintaining and monitoring of branch operations (by checking of vouchers, GL reports and other system generated reports regularly) to strengthen the branch internal controls to ensure that processes and activities are carried out strictly in accordance with the laid down banking policies, procedures and SBP regulations to avoid any penalties
Plan, direct and control the counter services / branch operations by distribution of work (job rotation) among branch staff through well-defined tasks and responsibilities while achieving timely and accurate processing of deliverables and provision of quality service to the customers
Approval and authorization of transactions as per approved DOA limit
Supervise all ATM matters and formalities regarding account opening, closing, and amendment matters to implement KYC / AML policies
Preparation, analysis, maintenance and submission of all MIS reports to various departments (internal / external) in a timely and accurate manner as and when required
Maintenance of Branch appearance such as cleanliness of branch premises, maintenance of notice board, proper functioning of computer systems etc
To ensure the HBL image and have an efficient working environment
General Banking Officer
HBL
10.2021 - 12.2021
Resolving / replying to the queries of the customers, maintain the customer complaints logbook, continuous follow-ups and re-directing the customer to the concerned department for resolution of queries to ensure the customer leaves the branch with utmost satisfaction
Responsible to introduce potential New to Bank accounts
Also provide proper guidance & support regarding procedures and requirements for activation of dormant accounts
Responsible to cross sell consumer products offered by the bank as per target sheet
To assist in maintaining audit rating of the branch and liaise with all stakeholders to resolve highlighted audit objections / observations within specified TAT
Cash Officer
HBL
03.2019 - 10.2021
Handled and controlled cash transactions of customers by monitoring deposits and withdrawal accurately with the guidance of SBP regulations
Planned and analysed needs and priorities of customers to ensure superior customer services management prior to the customer’s demands
Performed duty in minimum time and served maximum customers to achieve and maintain high level of efficiency and effectiveness for customer satisfaction
Increased and maintained capability of cash handling by balancing the physical inflow and outflow of debit and credit with the help of vouchers
Assessed high technical capabilities, to regulate the process & facilitate the customers in time, through the posting of transactions in the system
Improved and increased the technical and operational skills to achieve the customer satisfaction regarding ATM operations
Internee
Askari Islamic Bank
11.2013 - 12.2013
Increased customer satisfaction by resolving issues.
Completed duties to deliver on targets with accuracy and efficiency.
Completed customer orders with speed and accuracy.
Applied positive customer service approach to increase satisfaction levels.
Oversaw daily operations to achieve high productivity levels.
Education
S.S.C -
BISE Abbottabad
F.S.C -
BISE Abbottabad
B. Com -
Hazara University Mansehra
Abbottabad
M.Com -
Hazara University Mansehra
Abbottabad
Skills
Leadership
Team Leader
Supervision
Good Communication Skills
Good Presentation skills
Creative & Innovative thinker
Regulatory compliance
Payroll administration
Bank reconciliations
Transactional Analysis
Budgeting and forecasting
Compliance testing knowledge
Audit procedures
Financial reporting
Certification
NIML, AutoCAD 2D+3D Studio Max, 2 Months
EMERSON CCS, MS Office, DOS, Internet, 6 Months
BTE, DIT, 1 Year
Languages
English
Advanced (C1)
Urdu
Proficient (C2)
Hindi
Advanced (C1)
Arabic
Elementary
Personal Information
Domicile: Abbottabad
Passport Number: KP1349393
CNIC Number: 13101-4194939-3
Father's Name: Khursheed Ahmad
Date of birth: 10/04/92
Nationality: Pakistani
Marital status: Married
Religion: Islam
Affiliations
Community Involvement, Writing, Blogging, Photography, Travel, Fishing, Reading,
Human Resources Coordinator at Unique Consultancy Company (UCC) under Dangote Cement Limited (DCL)Human Resources Coordinator at Unique Consultancy Company (UCC) under Dangote Cement Limited (DCL)