Junie Sombreno
Riyadh,Riyadh Region
Summary
Friendly and adaptable individual with strong communication and teamwork abilities. Possesses customer service expertise and problem-solving skills, enabling seamless interactions and quick resolutions. Aims to contribute to positive and efficient service environment.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Service Crew Member
Makani Lounge Cafe
Riyadh, Saudi Arabia
07.2019 - Current
- Advised customers on menu items, providing recommendations and addressing allergy concerns.
- Kept working area neat by cleaning and organising tools and equipment.
- Created lasting first impressions by welcoming and greeting customers promptly.
- Collected payments, provided accurate change and printed receipts for customers.
Restaurant Manager
Burger King
Riyadh , Saudi Arabia
06.2014 - 04.2019
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Led by example in providing customers with attentive, professional restaurant service.
Sales representative
SM Department Store ( Dickies Tykes Brand)
Bacolod City, Philippines
05.2013 - 04.2014
- Resolved customer concerns promptly to maintain satisfaction.
- Built lasting relationships with clients through customer service interactions.
- Collected and processed payments.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
Order packer
SM Supermarket
Bacolod City, Philippines
10.2012 - 03.2013
- Packaged items safely and securely ready for dispatch.
- Removed and reported damaged and defective goods.
- Cleaned and tidied work areas to meet inspection requirements.
- Wore protective clothing to maintain excellent hygiene and safety standards.
- Lifted heavy goods carefully for safe material handling.
Cashier
Gaisano Bacolod Main
Bacolod City Negros Occidental, Philippines
02.2012 - 08.2012
- Greeted customers entering store and responded promptly to customer needs.
- Counted change correctly and issued customer receipts.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Delivered outstanding customer care with proactive sales and listening skills.
- Engaged in pleasant chit chat for friendly and personalised service.
- Helped customers to pack away shopping for improved customer experience.
Education
Diploma - Security Services NC I
Bago City College
Philippines 03.2010 - 04.2011
Skills
- Customer Service
- Fast food service
- Attentive customer service
- Food safety and hygiene
- Complaint handling
Languages
English
Upper intermediate (B2)
Tagalog
Fluent
Arabic
Intermediate (B1)
Certification
Service expert & in house trainer Met the training Requirements - Oct. 2015
Basic management training completed - Nov. 2015
Servsafe Food safety Certificate - Nov. 2015
Affiliations
- Learning languages
- Videography
- Photography
- Singing
- Travel
- Blogging
- Gaming
- Watching Movies
Timeline
Service Crew Member
Makani Lounge Cafe
07.2019 - Current
Restaurant Manager
Burger King
06.2014 - 04.2019
Sales representative
SM Department Store ( Dickies Tykes Brand)
05.2013 - 04.2014
Order packer
SM Supermarket
10.2012 - 03.2013
Cashier
Gaisano Bacolod Main
02.2012 - 08.2012
Diploma - Security Services NC I
Bago City College
03.2010 - 04.2011
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