Justina Bold

- Perform daily reconciliations

- Identify, and liaising with other team members regarding transaction issues

- Monitoring of account transactions

- Coordinating with month end tasks

• Providing professional and friendly interpreting services to customers including meeting with 22 people and handled challenging situations with ease.
• Translated variety of different written communications, reports and documents to Mongolian from English
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• Listened to customers' questions and concerns to provide answers or responses.
• Built strong relationships with field operations team to support business development opportunities and improve service.
• Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
• Provided excellent customer service by efficiently resolving issues and responding to inquiries.
• Conducted surveys to determine customer opinion of products and services.

• Listened to customer details and offered solutions to meet wide range of requirements.
• Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
• Demonstrated features, answered questions and offered solutions.
• Increased sales by offering consultation on products and services and applying customer service and upselling techniques.

• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Developed team communications and information for meetings.

• Proved successful working within tight deadlines and fast-paced atmosphere.
• Delivered exceptional level of service to over 200 customers to finalize their tax returns.
• Provided information to walk-in customers and completed their tax returns.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Participated in team-building activities to enhance working relationships.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Assisted customers with prompt and polite support in-person.
• Completed orders and organized product deliveries to meet customer timetables.
• Coached new sales staff on store policies and strategies for increasing revenue.

• Oversaw sales forecasting, goal setting and performance reporting for inventory and sales
• Reconciliations of daily production level, and cost of goods
• Key in sales, and sales receivables
• Drafting retail contracts, and monthly monitoring
• Directed work of efficient administrative team of 5 maintaining accurate sales, inventory and related documentation for the whorehouses.
• Handled 4 main warehouses' activities and16 wholesale client companies.
• Preparing monthly GST reports and Excise tax reports for tax authorities
• Record prepayments and deferred revenue
• Collaborated with international sales and marketing teams
• Organized and maintained sales contacts with international companies in Netherland and USA to expand international sales