Kabeer Kunnath
Training Manager
Riyadh,Kingdom of Saudi Arabia
Summary
Over 21+ years of experience in multiple sectors like Training & Development, Training in Retail & FMCG Domain, HR Operations, Change Management, Food Safety Management, HACCP, Quality Management, Customer Relationships Management, Leadership and Business Development, Team Management with focus on Customer Satisfaction.
Accomplished Training Manager well-versed in selecting trainers, curriculum and course plans to achieve demanding training objectives. Effective at leading courses on diverse topics. Prepared to offer twelve years of progressive training experience and take on challenging new role at Lulu Group International. Confident training leader with demonstrated planning, organizational and leadership abilities focused on Onboarding,HR Planning,Career Progression,HR Recruitment,Staff Performance. Highly effective at educating people at all different skill levels. Seeking similar role with new challenging environment. Determined HR Training Manger with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balances targets with resources and optimizes long-term success.
Overview
3
3
Language
18
18
years of professional experience
Work History
Training Manager
Lulu Group International LLC
Riyadh, Saudi Arabia
04.2021 - Current
- Responsible for HR Performance Appraisal and Recruitment.
- Responsible for Staff Promotions and Increments.
- Looking after local Recruitment and Manpower.
- Responsible for Saudi Staff Promotions and Increments.
- Responsible for CRM and Customer Complaints Country level.
- Responsible for FSMS and Outsourced Training Vendors.
- Responsible for Internal Promotions and Career Progression.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Delivered new employee onboarding and training sessions via Zoom and Microsoft Teams.
- Coordinated technical training and personal development classes for staff members.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Managed new employee orientation training process for more than 300 employees each year.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Regional Training Executive
Lulu Group International LLC
Riyadh, Saudi Arabia
04.2014 - 04.2021
- HR Training & Development and Talent Management.
- Implemented Food Safety Management System ISO :22000.
- Trained Mangers and Staffs on Customer Service and Sales.
- Lead for ISO 22000:2018 Food Safety Management System.
- Implemented Training Need Analysis & Training Vendor Management.
- Implemented Staff Appraisal and Promotion Procedures.
- Implemented staff and customer feedback system.
- Reduced Customer Complaints and increased staff Performance.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Managed team of1500 employees, overseeing hiring, training, and professional growth of employees.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Trainer
Peerless
All Kerala, Kerala
06.2010 - 12.2013
- Responsible for all Sales and Soft Skills Training.
- Training of Branch Managers, ABM Sales, ABM Ops, Senior Mentors & Sales team.
- Coaching and Mentoring of Managers and Sales team, in achieving their sales targets.
- Conducted on Job Trainings with mangers and Sales team in Sales Calls.
- Managed branch trainings across Kerala, from Trivandrum, Kollam, Alappuzha, Trichur, Calicut, & Kannur.
- Conducted product launch training across the region and cross monitored the Sales.
- Conducted Life and General Insurance trainings.
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Recognized and tapped talented staff to fill key positions and maximize productivity.
Manager Business Partner
ICICI Prudential LIC
Kalpetta , Kerala
10.2009 - 03.2010
- Recruited New Business Partners and Reinstated inactive team to the business.
- Conducted Sales workshops for business development.
- Conducted product trainings and Recruitment Workshops and BOP.
- Building relationship with BPs to retain and Manage new business.
- Maintained energy and enthusiasm in fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Bancassurance Officer
Bank Muscat and National Life
Muscat, Sultanate of Oman
06.2007 - 05.2009
- Responsible for a Sale of Life and General Insurance Products across Bank Branches.
- Motivated and Supported team to achieve their sales targets.
- Helping them in empanelling banking products and insurance products.
- Conducted product for business development.
- Meeting brokers, business alliances & vehicle dealers for loan and insurance products.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Worked with different nationality customers to understand needs and provide excellent service.
- Developed and maintained courteous and effective working relationships.
Sales Manager
Bajaj Allianz Life Insurance Co Pvt Ltd
Edapal, Kerala
05.2005 - 04.2007
- Done Recruiting Campaigns insurance consultants for sales.
- Expertise in tapping prospects, analyzing needs, and giving the best solutions.
- Prompt in appointments and punctual in operational issuance and customer service.
- Implemented sales and service in a professional manner with Customer satisfaction.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Grew market penetration and sales figures by leveraging supplier relationships and personally overseeing negotiations resulting in 20% revenue increase.
- Supervised sales team of 35 people, stepping in to support employees and deliver smooth sales processes for clients.
Education
Diploma - Human Resources
Diploma - Modern Human Resource Management
Certificate in Strategic Human Resource Management - undefined
Bachelor of Arts - Economics
Licentiate - Insurance
HACCP Level 3 & Food Safety Level 4 from HABC UK - undefined
Allergen Management Level -3 from HABC UK. Certificate in ISO 33000 Risk Management-TUV Nord Internal Auditor for ISO 22000 and 9001:2015 from TUV Nord - undefined
Certificate in ISO/IEC 17025: - undefined
Certificate in ISO/IEC 17025: - undefined
MBA - MBA General
09.2022 - Current
- Continuing education in [Subject]
- Completed professional development in MDP from IIM,Rothak.
Skills
Training solutions development
Adult learning theories
Staff development plans
Knowledgeable in [System]
New hire on-boarding
Leadership training
Accomplishments
- Attended various in-house and external Training Programs on Marketing, Sales Management and Personal Management:
- Train the Trainer Programs at Goa, Paachmarhi, Orissa Puri, Kolkata, Nainital, Shimla .
- Indian Institute of Management , Rohtak-Delhi
- Certificate in Risk Management,
- Lead Auditor in ISO 9001:2015 from TUV Nord, Internal Auditor for ISO 22000 & 9001, HACCP, Level- 3 & Food Safety Level-4,Allergen Management from HABC, UK
- Successfully restructured and implemented in-house and external signature training series.
- Designed a 3-month blended learning, performance-based curriculum for inside sales teams.
- Trained over hiring managers on behavioral interviewing techniques, hiring processes and onboarding.
- Attended leadership and professional courses in Saudi Arabia, Oman and India.
- Trained hiring managers on behavioral interviewing techniques, hiring processes and onboarding.
Timeline
University Of People - MBA, MBA General
09.2022 - Current
Training Manager - Lulu Group International LLC
04.2021 - Current
Regional Training Executive - Lulu Group International LLC
04.2014 - 04.2021
Trainer - Peerless
06.2010 - 12.2013
Manager Business Partner - ICICI Prudential LIC
10.2009 - 03.2010
Bancassurance Officer - Bank Muscat and National Life
06.2007 - 05.2009
Sales Manager - Bajaj Allianz Life Insurance Co Pvt Ltd
05.2005 - 04.2007
- Diploma, Human Resources
- Diploma, Modern Human Resource Management
- Certificate in Strategic Human Resource Management,
University of Calicut - Bachelor of Arts, Economics
Insurance Institute of India - Licentiate, Insurance
Indian Institute of Management (IIM) - HACCP Level 3 & Food Safety Level 4 from HABC UK,
- Allergen Management Level -3 from HABC UK. Certificate in ISO 33000 Risk Management-TUV Nord Internal Auditor for ISO 22000 and 9001:2015 from TUV Nord,
- Certificate in ISO/IEC 17025:,
- Certificate in ISO/IEC 17025:,