Summary
Work History
Education
Skills
Working in Oracl, CRM Microsot, Cortex and Visa system.
Aware of Microsoft office, Oracl, CRM Microsot, Cortex and Visa system.
Overview
Generic

Kadhim Salail

Eastern Province

Summary

As a hardworking individual capable of multitasking across multiple positions, I am able to accumulate extensive experience according to the roles assigned by the company. By maximizing my abilities and leveraging my acquired experience, I strive to contribute effectively in each assigned position.

Work History

Call Center Team Leader

Almawarid
06.2022 - Current
  • As a contractor Contact Center Team Leader at Gulf International Bank, specifically in Meem department serving individual bank accounts, role involves coordinating the team and assigning work to each agent. Additionally, responsible for finalizing fraud cases assigned to the team.
  • support and motivate team members, provide guidance when needed, and ensure effective communication within the team.
  • Monitor progress and provide regular feedback and support.

H2S Specialist

Rawabi United Safety Services
09.2018 - 05.2023
  • Specialist in H2S gas and other toxic gases in oil field environments.
  • Monitoring gas sensors, ensuring field safety, inspecting and maintaining personal safety equipment such as the Self-Contained Breathing Apparatus (SCBA).


Call Center Agent

Total Care Saudi Third Party Administration
09.2019 - 06.2022
  • Working in a medical approval call center requires strong organizational skills and a deep understanding of the approval process for chronic disease.
  • Communicate the approval process clearly to customers, explaining any required steps, documentation, or additional information they may need to provide.
  • Assist team members in reviewing complex cases that require additional verification or evaluation.

Senior Supervisor

Saudi Carrefour
11.2017 - 11.2018
  • Promoted to Senior Supervisor after working as a cashier for six months.
  • Responsible for supervising the cash center, overseeing the safe clerk and cashiers, reporting wholesale transactions on the same day.
  • Conduct regular inspections of the safe after each operation to ensure the security and accuracy of cash handling.

Rental Car Supervisor

Samara Company
03.2018 - 07.2018
  • Rental Department Supervisor responsible for managing a rental branch providing services to companies.
  • Ensure all necessary documentation, such as rental agreements and insurance information, is properly completed and recorded.
  • Clearly communicate with the workshop to repair requirements, ensuring timely servicing while minimizing vehicle downtime.

Education

High School Diploma -

University Language Institute's
USA , Oklahoma.
10.2014 - 02.2016

Skills

Productivity under pressure

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Working in Oracl, CRM Microsot, Cortex and Visa system.

aware of Microsoft programs 

Aware of Microsoft office, Oracl, CRM Microsot, Cortex and Visa system.

Adapting to various systems as per the specific requirements of the company, I have gained experience working across different platforms and technologies. This versatility allows me to effectively navigate and utilize diverse systems, maximizing my contributions to the organization.

Overview

6
6
years of professional experience
1
1
year of post-secondary education

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Kadhim Salail