Kaleel Umair

Highly skilled and adaptable Administrative professional with 10 years of experience in the travel industry. Demonstrated ability to provide exceptional high-level support, effectively managing administrative tasks and executive coordination in fast-paced environments. Proficient in high-level executive support, multitasking, and deadline management. Thrives under pressure, displaying strong attention to detail, initiative, and problem-solving skills. Exceptional communication skills in English, adept at managing schedules, coordinating travel, and handling confidential tasks with efficiency and discretion.

· Enhanced High-Value Sales: Increased high-margin bookings annually through strategic upselling, driving profitability.

· Revenue Growth: Surpassed sales targets, generating additional profits via expanded corporate travel offerings.

· Large-Scale Travel Coordination: Expertly managed group bookings for corporate events, conferences, and leisure tours, ensuring seamless execution.

· Crisis Management: Resolved 95% of last-minute travel disruptions efficiently, minimizing client inconvenience while maintaining service excellence.

· Strategic Partnerships: Built and maintained strong relationships with key vendors, airlines, and accommodation providers, enhancing overall service quality.

· Group Travel Expansion: Successfully promoted and executed travel packages to Europe, Georgia, Azerbaijan, and Dubai, driving customer engagement.

· Optimized Travel Planning: Coordinated over 500+ complex itineraries, ensuring efficiency and superior client experiences.

· Team Leadership: Trained and mentored junior travel consultants, improving team productivity and overall service standards.

· Recently promoted from Assistant Counter Manager to Counter Manager

· Promoted from Senior Travel Consultant to Assistant Counter Manager after achieving predetermined targets

· Promoted from Supervisor of Tickets to Supervisor of Operations after reaching pre-established targets

· Promoted from senior travel executive to ticketing supervisor.

Promoted to senior travel executive role from counter staff.

• Sabre, Professional
• Amadeus, Professional
• Travel Port, Professional
• Low cost Carriers, Professional