Summary
Overview
Work history
Education
Skills
Websites
Certification
Languages
Personal Information
References
Timeline
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Kamal Hassabelnaby

Riyadh,Egypt

Summary

A challenging position in the field of Accounting, Sales, or Marketing at an organization that will utilize my academic background,communication skills, experience, and hardworking ability while providing me with good practice and opportunities for growth

Overview

12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Area operation manager

Americana -Krispy Kreme
Riyadh, Riyadh Region
10.2023 - Current
  • Managing 18 coffee shops in the KSA-Central region, including Riyadh and Qassim, and a doughnuts commissary
  • Managing Central region catering, DFD, and events activities
  • Support the implementation of the marketing plan
  • Analyze the operations / P&L to determine deviation from standards
  • · Align with the RM on the Restaurant Business Plan, update it monthly & follow up weekly, and ensure effective plans exist to maximize opportunities
  • · Analyze sales, labor, inventory, and controllable costs continually and coach RMs to take specific corrective action to meet or achieve margin and sales growth targets.
  • · Tracks, analyzes, and identifies the root cause of customer complaints and leads the management team to implement systematic solutions.



Multi unit Manager

Americana -Krispy Kreme
Makkah & Taif , Saudi Arabia
08.2022 - 10.2023
  • Managing 13 coffee shops in the KSA-western region, including Makkah and Taif
  • Ensures adherence to quality expectations and standards
  • Tracks, analyzes, and identifies the root cause of customer complaints and leads the management team to implement systematic solutions
  • Monitors and implements programs to improve order accuracy, speed of service, courtesy, and cleanliness
  • Ensures that all Restaurant Managers, ARM & TM are trained, qualified & certified
  • Empowers the Restaurant Managers to lead their restaurant operations & teams & support them to make decisions at the right level

Restaurant General Manager

Americana-Krispy Kreme
Jeddah, Saudi Arabia
05.2017 - 02.2022
  • Controls profit and loss by following the Control/Security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate action.
  • Develop effective relationships with supporting departments (training, Maintenance, etc.)
  • Work with the Area manager to determine the proper nationality mix for management and team members.
  • Provide guidance, development, and training to assigned staff and encourage individual development.
  • Maintain customer mania spirit within the restaurant team, train and empower TM to handle complaints

Assistant Restaurant Manager

Americana - krispy Kreme
Jeddah, Saudi Arabia
02.2015 - 02.2017
  • Maximizing all business opportunities to drive sales
  • Ensure the implementation of the monthly training plan
  • Focus on customer satisfaction strategies, and develop the needed action plans to maintain a high standard of service
  • Monitor & follow up on the financial performance of the delivery units & its impact on the sales of the store

Crew Supervisor

Americana - Krispy Kreme
Jeddah, Saudi Arabia
11.2013 - 02.2015
  • Dealing with and resolving customer complaints.
  • Ensuring Health & Safety and also hygiene procedures & standards are maintained

Education

Bachelor of Business Administration - -Hotel Management : Hotel, Motel, And Restaurant Management

Faculty of Tourism & Hotels.
Suez Canal University , Egypt
09.2008 - 06.2012

Skills

  • Leadership
  • Inventory management
  • Communication skills
  • Team building
  • Strategic planning
  • Financial Management
  • Organization and Time Management


Certification

  • Application of Everyday Leadership - University of Illinois at Urbana-Champaign
  • Foundations of Everyday Leadership - University of Illinois at Urbana-Champaign
  • Introduction to Training of Trainers course
  • Diploma in Customer Service, Alison (online Training and Development
  • Production excellence class, Krispy Kreme International
  • Coaching and Mentoring, Americana -AmLEARN
  • Business Acumen, Americana-AmLEARN
  • Being A Likeable Boss ,Americana-AmLEARN

Languages

English
Upper intermediate (B2)
Arabic
Native

Personal Information

  • Date of birth: MM/DD/YY
  • Gender: Male

References

References available upon request.

Timeline

Area operation manager

Americana -Krispy Kreme
10.2023 - Current

Multi unit Manager

Americana -Krispy Kreme
08.2022 - 10.2023

Restaurant General Manager

Americana-Krispy Kreme
05.2017 - 02.2022

Assistant Restaurant Manager

Americana - krispy Kreme
02.2015 - 02.2017

Crew Supervisor

Americana - Krispy Kreme
11.2013 - 02.2015

Bachelor of Business Administration - -Hotel Management : Hotel, Motel, And Restaurant Management

Faculty of Tourism & Hotels.
09.2008 - 06.2012

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Kamal Hassabelnaby