KAMAL TAREK
Optician
Riyadh ,,KSA
Summary
Experienced optician delivering exceptional service and assistance to customers, ensuring their eyewear needs are met. Experienced Optician delivering exceptional service and assistance to customers. Helps in selecting appropriate eyewear and adjusts glasses to meet client needs. Focused and driven with strong attention to detail. Motivated Optician with demonstrated ability in working well in busy environments. Leads successful teams with dynamic coaching skills. Friendly professional delivers positive engagement to put customers at ease. Diligent Optician offers proven history of detailed customer engagement and care. Mentors and coaches assistants to perform job tasks and works closely with customers to help select eyewear. Considered valuable team member with good task prioritization and organizational skills. Proficient eye care professional experienced in taking facial measurements, discussing lenses and submitting accurate work orders. Multitasks effectively to handle different needs of multiple clients with speed and accuracy. Excellent communication and conflict resolution skills. Skilled individual with thorough understanding of eyewear, lenses and ophthalmic products. Assesses individual customer preferences to deliver optimal solutions. Exceeds service expectations by cultivating meaningful individual relationships and passionately addressing customer concerns. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Optician
Eyewa
01.2024 - Current
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Maintained safe, clean and organized environment to increase patient comfort.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Implemented effective merchandising strategies that showcased popular frame styles while remaining visually appealing to customers browsing in-store selections.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Managed inventory levels efficiently to guarantee adequate stock availability while minimizing excess supply expenses.
- Boosted revenue growth by cross-selling additional products and services, such as lens cleaning solutions or protective eyewear accessories.
- Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Stayed current on industry advancements and emerging trends through continuous professional development opportunities, enhancing the overall quality of service provided to clients.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Increased sales with engaging product demonstrations and knowledgeable recommendations of latest eyewear trends.
- Provided comprehensive eye health and care education to customers, enhancing their understanding and appreciation of proper eye care.
- Managed inventory effectively, ensuring diverse and adequate selection of eyewear for various customer preferences and prescriptions.
- Addressed and resolved customer concerns promptly, maintaining positive reputation in community.
- Optimized display of eyewear collections, making it easier for customers to navigate options and make selections.
- Conducted regular quality checks on eyewear products before dispensing, ensuring all items met strict quality standards.
- Facilitated smooth transition to digital record-keeping, improving organization and accessibility of customer prescriptions and records.
- Tailored eyewear solutions to customers' lifestyle needs, resulting in increased customer satisfaction and loyalty.
- Enhanced customer trust and confidence by providing transparent information on eyewear costs and insurance coverage options.
- Implemented customer feedback system to gather insights on service improvement, leading to enhanced customer service protocols.
- Contributed to significant increase in repeat business by establishing loyal customer base through exceptional service and follow-up care.
- Conducted detailed eye wear adjustments and repairs to ensure optimal fit and comfort for customers, improving their overall experience.
- Enhanced patient satisfaction by providing personalized frame and lens recommendations based on individual needs and preferences.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
Optician
Colored Vision Optical
01.2022 - 01.2024
- Specialized on Ophthalmic Lenses Particularly Progressive, Lens Treatments, and Low Vision Aid
- Supervised Both Contact Lenses and Eyeglasses Dispensing
- Supervised Ophthalmic Lens Stock
- Provide Model Stocks on Fast Moving Lenses on the Market
- Responsible on Job Lens Orders
- After Care
- Educate Customers on Basic Usage of Their Eyeglasses Upon Dispensing
- Set Up Field Visits
- Arranged Company Field Visits Particularly the Tools Needed on the Event and Time Schedules
- Responsible on Medical Insurance Claim Approvals and Submissions.
Optician
Icon i-Wear Optics
01.2021 - 01.2022
- Receiving Customers and Guiding Inside the Store Departments
- Providing Accurate Information Such as Product Features, Prices and After Sales Services
- Expedite the Resolution of Customer Problems and Complaints to Maximize Satisfaction
- Submit Periodic Reports on Customer Feedback to the Store Manager.
Education
Bachelor In Optics Technology And Vision Science - Optics
The Higher Institute of Optics
2015 - 2019
Skills
Communication
Marketing
Microsoft Office
Customer Service
Fast Learning
Scheduling
Sales Development
Information Management
Time Management
Relationship Building
Strategic Planning
Team Work Skills
Attention to Details
Retail Sales
Corrective lens options
Eyewear brands
Progressive lens types
Eyeglass aesthetics
Patient testing
Conducting fittings
Verifying prescriptions
Selecting frames
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
Planning and Coordination
Organization and Time Management
Flexible and Adaptable
Active Listening
Teambuilding
Written Communication
Data Entry
Interpersonal Communication
Dependable and Responsible
Analytical and Critical Thinking
Attention to Detail
Multitasking Abilities
Personal Information
- Date of Birth: 02/14/1998
- Nationality: Egyptian
- Marital Status: Single
- Religion: Muslim
Timeline
Optician
Eyewa
01.2024 - Current
Optician
Colored Vision Optical
01.2022 - 01.2024
Optician
Icon i-Wear Optics
01.2021 - 01.2022
Bachelor In Optics Technology And Vision Science - Optics
The Higher Institute of Optics
2015 - 2019