Kamel Nasser Helmi
Jeddah,Mecca Region
Summary
Accomplished professional with expertise in hospitality business management, adept at enhancing performance and managing employees effectively. Demonstrates strong communication skills and the ability to work under pressure, ensuring compliance with laws regulating work. optimizing restaurant operations, and ensuring exceptional customer satisfaction. Proven ability to increase restaurant ability. Proficient in time management and skilled in MS programs, with a focus on self and team motivation to drive success.
Overview
10
10
years of professional experience
Work History
Restaurant Manager
McDonald's
Jeddah, Mecca Region
08.2020 - 11.2024
- Analysed operations to improve restaurant efficiency and service levels.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
- lent service and profit levels.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Led by example in providing customers with attentive, professional restaurant service.
- Maintained high standards of cleanliness within the restaurant premises, upheld reputation of establishment.
- Reconciled cash and credit card transactions to maintain accurate records.
- Monitored stock levels regularly; minimised waste and over-ordering incidents.
- Managed daily operations for smooth restaurant functioning.
Assistant Restaurant Manager
McDonald's
Jeddah, Mecca Region
02.2018 - 07.2020
- Introduced motivational success recognition scheme.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Quickly identified problem situations, skillfully resolving incidents to maintain satisfaction of involved parties.
- Ensured compliance with health and safety standards at all times.
- Supervised staff during busy periods for smooth operations.
- Maintained high standards of customer service by handling complaints professionally.
- Managing over 120 customers per hour.
Shift Manager
McDonald's
Jeddah, Saudi Arabia
01.2017 - 01.2018
- Adhered to company standards and compliance requirements for operations and cleanliness.
- Evaluated team outputs and delivered constructive feedback to aid professional development.
- Led by example and demonstrated company best practices.
Crew Trainer
McDonald's
Jeddah, Saudi Arabia
03.2016 - 12.2016
- Set positive examples for team members by demonstrating quality service.
- Identified training needs and recommended action to appropriate supervisor.
Crew Member
McDonald's
Jeddah, Saudi Arabia
03.2015 - 02.2016
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Education
Higher National Diploma - Restaurant Management
Hamburger University
Jeddah, Mecca Region03.2021
High School - High School
Prince Mohammed Bin Saud High School
Jeddah, Mecca Region05.2017
Skills
- Hospitality business management
- Ability to work under pressure
- Stock level monitoring
- Performance improvement
- Self Confidence
- Time Management
- Self & Team Motivation
- Skilled in MS Programs
- Communication
- Obligation with laws regulating work
- Customer Service
- Staff leadership
- Quality Assurance (QA)
- Marketing and promotion
- Scheduling
Languages
Arabic
Native language
English
Advanced
C1
Timeline
Restaurant Manager
McDonald's
08.2020 - 11.2024
Assistant Restaurant Manager
McDonald's
02.2018 - 07.2020
Shift Manager
McDonald's
01.2017 - 01.2018
Crew Trainer
McDonald's
03.2016 - 12.2016
Crew Member
McDonald's
03.2015 - 02.2016
Higher National Diploma - Restaurant Management
Hamburger University
High School - High School
Prince Mohammed Bin Saud High School
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