KAMRAN AHMED KHAN

• Streamlined office operations by implementing efficient task management systems and digital file organization.
• Improved client satisfaction, promptly addressing concerns and providing solutions for their needs.
• Handling remittances. Business development and operations include transforming digital payments, managing products, and driving innovation.
• Developed product roadmap to meet financial targets.
• Liaise with business units to understand requirements for customized products and features.
• Prepares Business Requirement Document (BRD) for Remittance Projects.
• Organize Technical Walkthrough to explain business requirements.
• Support new Remittance Branch setups and technical support.
• Initiate business promotions and marketing campaigns.
• Develops and executes business plans. Set up Joint campaigns with correspondents

Key Projects delivered:

• MoneyGram service integration
• Direct tie-up Banks service integration
• Remittance bulk file transmission service
• Integration of Remittance services to Internet Banking channel and Mobile Application
• Point of sale integration with remittance center systems
• ATM Card based remittance services
• Integration of Remittance services to Kiosk
• Enhanced Digital service with Multi Linguistic capability
• Disaster Recovery setup launch
• RIA and MoneyGram API Upgrade - Digital Channels

• Enhanced customer satisfaction by streamlining communication channels and improving response times.
• Increased revenue through effective negotiation of contracts with clients and suppliers.
• Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
• Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
• Developed innovative solutions to complex problems, resulting in improved organizational performance.
• Expanded market presence by identifying new business opportunities and forging strategic partnerships.
• Established long-term client relationships through consistent delivery of high-quality products and services.
• Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives.
• Ensured compliance with industry regulations while maintaining open lines of communication with regulatory bodies.
• Conducted regular meetings with team to discuss issues, concerns and updates.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Established and implemented departmental policies, goals and objectives.
• Established clear and competitive goals, growth roadmaps, and strategic business plans.
• Managed customer records, contracts, medical cards, and fulfillment packages.
• Expertise in ORACLE and ERP systems

• Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
• Streamlined customer support processes for improved call handling times and resolutions.
• Reduced customer complaints with proactive issue identification and resolution strategies.
• Increased repeat business, fostering strong relationships with clients through exceptional service delivery.
• Assisted in training new team members to ensure a high level of customer care expertise across the department.
• Collaborated with cross-functional teams to address complex customer concerns and provide comprehensive solutions.
• Implemented feedback-driven improvements for an enhanced overall customer experience.
• Maintained up-to-date knowledge of industry trends and product offerings to better serve customers.