KAMRAN AHMED KHAN
RIYADH
Summary
Expertise in correspondent and business development roles with a strong focus on financial institutions. Proven ability to cultivate relationships and implement strategies that drive business growth. Skilled in identifying new opportunities and tailoring financial solutions to client needs. Experience includes expanding market reach, launching products, and optimizing services to enhance revenue and organizational performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Operations Officer
Bank AlJazira
Riyadh, Saudi Arabia
01.2021 - Current
- Oversee and process day-to-day remittance transactions, including amendments, cancellations, and refund procedures, ensuring timely and accurate execution
- Continuously improved operational efficiency while identifying and mitigating associated risks to ensure a smooth and secure workflow
- Collaborated in defining system requirements and actively participated in User Acceptance Testing (UAT) to ensure that new systems meet operational needs and standards
- Contributed to the development and implementation of innovative remittance products, such as the Business Automation Workflow, ADC, Fawri Prepaid Card, Fawri Kiosk Machines, and the Fawri Website, enhancing service offerings and customer experience
- Worked closely with stakeholders to gather, document, and translate business requirements into technical specifications, such as Business Requirement Documents (BRD) and Functional Specification Documents (FSD), ensuring clear and actionable directives for technical teams
- Conducted in-depth analysis of business processes through document reviews, workshops, and workflow analysis, providing recommendations for process improvements and solutions
- Collaborated with QA teams to develop high-level test cases, ensuring comprehensive coverage during the UAT phase, and delivering quality-driven solutions
- Provided effective support by promptly addressing and resolving customer disputes, ensuring customer satisfaction and issue resolution
- Maintained clear and effective communication with technical teams, branches, and correspondent banks/partners such as MoneyGram (MG), RIA/IME, and TT direct banks, to ensure seamless collaboration and service delivery
Sales and Marketing Officer
Bank AlJazira
RIYADH, Saudi Arabia
08.2017 - 12.2020
- Cultivate and strengthen client relationships through regular communication, proactive outreach, and personalized service.
- Built and maintained partnerships with ethnic communities, retail agents, and financial institutions to expand remittance corridors and distribution networks.
- Collaborate with internal teams to coordinate cross-selling initiatives, and maximize revenue opportunities.
- Developed and executed targeted marketing campaigns across digital and traditional channels to increase customer acquisition and retention, resulting in a 25% growth in transaction volume over 12 months.
- Supported the onboarding process for new clients, ensuring a smooth account setup and transition.
- Conducted market research and competitor analysis to identify potential business opportunities and market trends.
- Collaborated with cross-functional teams to streamline processes and enhance service delivery.
- Led training sessions for sales agents and partner outlets, improving product knowledge and compliance adherence across the network.
- Handled negotiations with outside vendors and marketing agencies to meet the marketing needs.
Insurance Specialist
Elite Insurance & Reinsurance Brokerage
RIYADH, Saudi Arabia
04.2015 - 08.2017
- Developed and implemented targeted marketing strategies for health and motor insurance products, resulting in a 28% increase in policy sales over 12 months.
- Built and managed a pipeline of corporate and individual clients through cold calling, lead generation campaigns, and client referrals.
- Conducted in-depth needs assessments to offer tailored insurance solutions, improving client retention, and satisfaction scores.
- Coordinated promotional events, digital marketing campaigns, and partnerships with insurance companies to increase market penetration, and brand visibility.
- Trained and mentored junior sales agents on product knowledge, claims handling, and sales techniques, improving team performance by 22%.
- Collaborated with underwriting and claims teams to ensure smooth onboarding, and efficient post-sale service delivery.
- Used CRM tools to track leads, follow up with prospects, and report on weekly sales performance and conversion rates.
- Served as a point of contact for customers throughout the life cycle of their policies.
- Monitored the performance of existing accounts, including renewals and cancellations.
- Negotiated with underwriters to secure favorable terms on behalf of clients.
Customer Care Executive
Sybrid (Pvt.) Ltd, A Lakson Group
Karachi, Pakistan
01.2012 - 02.2015
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently
- Processed orders, returns, exchanges, and refunds efficiently according to company policies
- Resolved billing issues and disputes through effective problem solving techniques
- Streamlined customer support processes for improved call handling times and resolutions.
- Reduced customer complaints with proactive issue identification and resolution strategies
- Increased repeat business, fostering strong relationships with clients through exceptional service delivery.
- Assisted in training new team members to ensure a high level of customer care expertise across the department.
- Collaborated with cross-functional teams to address complex customer concerns, and provide comprehensive solutions
- Maintained accurate records of customer interactions and transactions in CRM system
- Participated in team meetings to discuss strategies for improving customer satisfaction levels
Education
BBA - Business Administration
University Of The People
California, USA01-2019
B.COM - Commerce
University Of Karachi
Karachi, Pakistan01-2014
Skills
- Operational efficiency
- Risk assessment
- User acceptance testing
- Business process analysis
- Technical specifications
- Customer service
- Relationship management
- Cross-border payment solutions
- Customer relationship building
- Operational support
Certification
- Diploma in Excel skills for business essentials
- Digital marketing strategy, analytics, and AI
- Diploma in graphic design
- Fintech Foundation and Innovation
- Certified in Microsoft applications
- Certificates of recognition from Bank Al Jazira, Elite Insurance & Reinsurance, Brokerage Co, and Sybrid Pvt Ltd
Languages
Urdu
First Language
English
Upper Intermediate (B2)
B2
Arabic
Elementary (A2)
A2
References
References available upon request.
Timeline
Senior Operations Officer
Bank AlJazira
01.2021 - Current
Sales and Marketing Officer
Bank AlJazira
08.2017 - 12.2020
Insurance Specialist
Elite Insurance & Reinsurance Brokerage
04.2015 - 08.2017
Customer Care Executive
Sybrid (Pvt.) Ltd, A Lakson Group
01.2012 - 02.2015
BBA - Business Administration
University Of The People
B.COM - Commerce
University Of Karachi
Similar Profiles
Khaled Ali AlshamraniKhaled Ali Alshamrani
Fraud investigations manager at Bank AlJaziraFraud investigations manager at Bank AlJazira
Majed Al-ShammariMajed Al-Shammari
ScrumMaster/JIRA Admin at Bank AljaziraScrumMaster/JIRA Admin at Bank Aljazira
Mohammed A. AdamMohammed A. Adam
Business Support Specialist at Bank AljaziraBusiness Support Specialist at Bank Aljazira
Omar ShurbajiOmar Shurbaji
Team Leader at Noon NowNow CompanyTeam Leader at Noon NowNow Company
FELWA ALQAZLANFELWA ALQAZLAN
Pediatric Registrar at Dr. Suliman AlHabib Medical GroupPediatric Registrar at Dr. Suliman AlHabib Medical Group