Summary
Overview
Work History
Skills
Timeline
Generic

Karen Allen

Christie Downs

Summary

Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.

Overview

13
13
years of professional experience

Work History

Delivery Driver

Uber Eats
04.2021 - Current
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.

Customer Service Officer

Cash Converters
03.2019 - 04.2021
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
  • Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
  • Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
  • Contributed to the achievement of departmental targets by meeting key performance indicators consistently.

Sales Assistant

IKEA
06.2011 - 02.2014
  • Increased sales by building strong customer relationships and providing excellent service.
  • Boosted store revenue through upselling and cross-selling techniques.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Established rapport with customers using active listening and interpersonal skills.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Skills

  • Quality Assurance
  • Load Balancing
  • Cargo Handling
  • GPS Navigation
  • Order Verification
  • Client Relationship Management
  • Dependable and reliable
  • Positive Attitude

Timeline

Delivery Driver

Uber Eats
04.2021 - Current

Customer Service Officer

Cash Converters
03.2019 - 04.2021

Sales Assistant

IKEA
06.2011 - 02.2014

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Karen Allen