Karim Mohamed Ismaiel

Testing & Validation

• Lead functional, performance, stability, and regression testing for 4G/5G FWA CPE devices in lab and live commercial networks.
• Validate devices via Windows-based WebUI, including provisioning, firmware upgrade/downgrade, factory reset, and log analysis.
• Perform full hardware and firmware validation (Wi-Fi, LAN/WAN, SIM/eSIM, ,Locks , voice, LEDs, power stability, thermal behavior).
• Execute test cases and report defects with clear reproduction steps and technical logs .

Operator TA & Software Customization

• Execute and govern Operator Technical Acceptance testing .
• Analyzed operator requirements and converted them into software customization and change requests (APN, lock policies, branding, feature control), submitting detailed reports to Huawei HQ and management teams.
• Validate software updates for new and second-hand / refurbished devices prior to commercial deployment.
• Prepare TA reports, compliance documents, and operator approval summaries in coordination with Huawei HQ R&D.

Manufacturing, Business & Project Ownership

• Enabled Huawei Saudi Arabia local factory operations, supporting production readiness and stable manufacturing launch.
• Designed and governed repacking and refurbishment workflows, SOPs, quality gates, and final QA sign-off.
• Managed outsourced labor teams, covering manpower planning, task allocation, and quality monitoring.
• Delivered technical training for factory and outsourced teams and supported executive visits and operator VIP customers, including on-site installations and priority issue resolution.

• Leading, managing, and developing the team to achieve both business and personal goals.
• Ensuring effective workload planning and management for timely completion of departmental goals.
• Collaborating with test team leaders from different regions to share software testing insights.
• Reporting team progress and concerns to the Head of Testing.
• Testing new features across the product suite using various technologies.
• Managing financial expenses related to testing tasks.
• Performing necessary types of software testing as defined in the test plan.
• Creating and maintaining test documentation such as test plans, test cases, and checklists.
• Developing programs for both automated and manual testing.
• Utilizing Bug Tracking System (JIRA) for software issue tracking.
• Testing mobile devices for software-level errors and problems.
• Improving and troubleshooting software.
• Checking test results and submitting identified bugs to JIRA.
• Analyzing expected and actual results of software testing and reproducing errors.
• Fixing bugs in JIRA and creating reporting documentation based on testing results.
• Interacting with testers and developers in China to solve technical problems.
• Managing tasks for the Field Test Team in overseas regions and collaborating with operators in the MENAAE region to conduct mutual lab tests and update devices to match network requirements.
• Traveling to overseas countries to create comprehensive test plans for new models before market launch.
• Collecting user feedback from various sources (market, social media, after-sales service) and sharing it with the R&D team.
• Preparing and submitting regular reports to the Chinese Manager about the overseas test team's activities and findings (monthly, weekly, daily).

• Executing of test procedures.
• Execution of test procedures on test data.
• Performing the necessary types of software testing, according to the test plan.
• Pre-testing of new and secret Vivo mobile devices.
• Performing manual or automated testing based on requirements specifications and pre-prepared test scenarios.
• Testing requirements and documentation.
• Creation and maintenance of test documentation (test plans, test cases, checklists).
• Drawing up new test cases and repeating testing, if necessary.
• Analysis of test results and registration of the results obtained in accordance with the required format.
• Registration of bug reporters and provision of a report on the work done to the immediate supervisor, interaction with developers and analysts.
• Creating of test scenario.
• Modeling situations arising in software when using mobile devices.
• Definition and description of test cases.
• Drawing up programs for automated and manual testing (if necessary).
• Compilation of new test cases and retesting (if necessary).
• Software checking.
• Testing mobile devices to identify errors and problems at the software level.
• Checking, software improvement, troubleshooting.
• Performing software repair of faulty mobile phones (flashing, flashing, updating software, locking, unlocking, removing code, installing programs and languages, etc.).
• Checking test and result and submitting bugs to special platform.
• Analysis of expected and actual results of software testing.
• Reproduction of software testing errors.
• Fixing errors in the bug tracking system.
• Formation of reporting documentation based on testing results.
• Interaction with testers and developers in China to solve technical problems.

• Customer Technical Support Engineer Section Head at NASA Server (Feb 2020 - Apr 2022)
• Social Media Design & Moderator at Voga Time (Jan 2015 - Aug 2015)
• Logistic Executive Internship at Jumia Egypt (Mar 2015- Jun 2015)
• Freelance Graphic Designer (various projects):
• Art Friend (Sep 2014 - Jun 2015)
• Think Green (Jul 2014 - Sep 2014)
• El masa Travel (Jan 2013 - Oct 2013)

• Inspect and test DOA/DAP products, Handle repeated repairs. Collaborated with cross-functional teams.
• Teach, Support the Quality Control team about the information of Test to improve the Knowledge of them and support them for any issues.
• Accept & Reject Cases according to period and Inspection Lab and send reports to Claim it.
• Send the Claims and Unclaimed issues to Manager.
• Send reports to Service centers, Managers and the Main warehouse.
• Analysis of the Newest models Features and Issues and send reports to headquarter.
• Follow up, Request and Collect the Replaced cases from other branches all over Egypt.
• Manage the DOA Warehouse, Inspection Hub, Create Packing list to send the faulty cases to China every week.
• Product return department of Xiaomi's after-sales department at Al Safy Group - Phone Care

• Inspect and test IW-OoW cases.
• Support process improvement initiatives.
• Audit the quality of daily work in the customer service, maintenance, and warehouse departments.
• Record and report technical issues and escalate them to the technical support team.
• Xiaomi's after-sales department at Al Safy Group - Phone Care

• Review checklist of phone features and issues.
• Create tickets for customer complaints using the CRM or Remedy system.
• Handle, manage, and efficiently deal with customer inquiries, complaints, and requests( Iw, Oow , RR , DOA , DAP ) cases.
• Receive mobile phones from collection points and dealers.
• Check , Test Basic HW & SW functions of the phones after the repairing process.

• Managing service centers and ensuring their smooth operation.
• Achieving after-service KPI targets, including service TAT, agent satisfaction, and end-user satisfaction.
• Maintaining the image and inventory of all service branches.
• Handling payment of 3rd party labor fees and out-of-warranty income.
• Building and maintaining good relationships with big agents and customers.
• Evaluating new service opportunities, including location, staffing, and training.
• Dealing with factory for false or delayed work orders.
• Reviewing and processing work order modification applications.
• Optimizing CRM functions and providing feedback on CRM-related issues.
• Completing other tasks as assigned by the manager.