Karima Rashid Mokhtar
Dammam
Summary
Dedicated Customer Service Professional with strong communication skills, exceptional problem-solving abilities, and a commitment to client satisfaction. Experienced in managing inquiries, resolving issues efficiently, and fostering long-term customer relationships
Overview
3
3
years of professional experience
2021
2021
years of post-secondary education
Work History
Customer Service & Marketing Specialist
Moasst Lwazem we Edd
Dammam
08.2023 - 03.2025
- Manage customer interactions to ensure high satisfaction and engagement
- Develop and implement marketing strategies to enhance brand presence
- Assist in sales operations and promotional campaigns
Administrative Employee
Abu Aram Commercial Company
Minya
10.2022 - 06.2023
- Handled administrative tasks, including documentation and record-keeping
- Coordinated with different departments to ensure smooth operations
- Provided support in procurement and logistics processes
Customer Service & Marketing Representative
WE Telecommunications Company
Minya
10.2021 - 09.2022
- Assisted customers with inquiries, complaints, and service requests
- Promoted company services through targeted marketing campaigns
- Maintained customer databases and contributed to sales growth
Education
Bachelor’s Degree - Specific Education
South Valley University
Diploma - Tourism and Hotels
South Valley University
Skills
- Design
- Analysis
- Management
- Microsoft Office Suite
- Word
- Excel
- PowerPoint
- Outlook
- Independent work
- Collaborative work
- Communication
- Interpersonal skills
Languages
English
Arabic
Custom
- Time Management Course
- Human Resources Course
- ICDL Certification – South Valley University
- Basics of Digital Marketing Certification
Timeline
Customer Service & Marketing Specialist
Moasst Lwazem we Edd
08.2023 - 03.2025
Administrative Employee
Abu Aram Commercial Company
10.2022 - 06.2023
Customer Service & Marketing Representative
WE Telecommunications Company
10.2021 - 09.2022
Diploma - Tourism and Hotels
South Valley University
Bachelor’s Degree - Specific Education
South Valley University
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