Karim Mosaad abdelghany elashkar
Riyadh,EGYPT
Summary
Results-driven Sales Operations Manager with knack for optimizing sales processes and driving team performance. Excel at implementing strategic initiatives to boost revenue and streamline operations. Known for enhancing cross-functional collaboration and delivering impactful solutions. Driven professional with knack for optimising processes and enhancing team performance. Adept in sales strategy development and data analysis, with strong leadership and communication skills. Poised to drive significant growth and operational efficiency in sales operations. Experienced professional focused on optimising sales operations and streamlining processes. Deliver increased revenue and improved team performance through strategic planning and data-driven decision-making. Skilled in CRM management, team leadership, and cross-departmental collaboration. Knowledgeable about driving sales processes and improving operational efficiency. Strong background in customer relationship management and team collaboration. Skilled in data analysis, problem-solving, and project management. Ready to use and develop strategic planning, leadership, and communication skills in [Desired Position] role. Results-driven Sales Operations Manager with knack for optimising sales processes and driving team performance. Excel at implementing strategic initiatives to boost revenue and streamline operations. Known for enhancing cross-functional collaboration and delivering impactful solutions.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work history
Sales-operation Manager
Extra-Saudi Arabia
Riyadh, Riyadh Region
05.2024 - Current
- Evaluated staff performance regularly, providing constructive feedback and career development guidance where necessary.
- Advanced company growth objectives by creating robust strategic plans.
- Trained junior staff members on product knowledge and selling techniques, raising overall team competence levels.
- Maintained updated knowledge of industry trends through continuous learning initiatives.
- Designed user-friendly dashboards for real-time tracking of sales metrics.
- Streamlined sales operations by implementing efficient process improvements.
- Coordinated cross-functional teams for improved productivity.
- Enhanced customer satisfaction with meticulous oversight of after-sales service.
- Developed comprehensive training programmes to boost team performance.
- Initiated strategic partnerships, leading to market expansion.
- Deployed CRM tools for streamlined sales tracking and reporting.
Operations manager
Extra -Saudi Arabia
, Saudi Arabia
10.2023 - 05.2024
- Improved operational efficiency by streamlining processes and implementing strategic plans.
- Reduced overhead costs through efficient resource allocation and budget management.
- Led teams to achieve business objectives on time and within budget constraints.
- Identified bottlenecks, implemented solutions, increased productivity.
- Created a collaborative work environment for positive team dynamics.
- Managed vendor relationships to ensure timely delivery of services.
- Implemented quality control measures, enhanced product standards.
Customer experience manager
EXTRA-EGYPT
cairo
01.2023 - 10.2023
- Coordinated timely delivery of products, resulting in increased client satisfaction.
- Investigated complex issues comprehensively, resolving them quickly and efficiently.
- Improved customer satisfaction by implementing new feedback systems.
- Enhanced team performance for better customer experience through regular training sessions.
- Reduced resolution time with effective complaint handling strategies.
- Developed standard operating procedures to streamline customer service operations.
- Managed difficult situations, ensuring customer retention and loyalty.
Customer service manger& assist store manager
SHARAFDG-EGYPT
cairo
01.2021 - 01.2023
- Maintained health and safety standards within the store to ensure compliance with company policies and legal requirements.
- Developed strong relationships with suppliers for prompt delivery of orders.
- Provided assistance during peak trading hours, kept checkouts moving quickly whilst maintaining excellent customer service levels.
- Completed administrative tasks such as generating reports on sales trends, losses or thefts without delay or errors.
- Handled employee concerns discreetly; fostered healthy working environment.
- Promoted use of loyalty programmes amongst customers; boosted repeat business.
- Aided in loss prevention efforts; ensured security measures were adhered to throughout the store.
Customer Service Senior
SHARAFDG-EGYPT
Cairo
01.2019 - 01.2021
- Developed new customer relations strategies, resulting in improved client satisfaction.
- Streamlined communication channels for better customer engagement.
- Increased brand loyalty by implementing personalised service initiatives.
- Conducted regular team trainings to ensure high level of product knowledge.
- Controlled escalated customer issues for quick and effective resolution.
- Created a positive work environment, promoting excellent team performance.
- Improved customer retention with proactive service strategies.
- Promoted cross-functional cooperation for seamless customer experience delivery.
Customer service agent
SHARAFDG-EGYPT
Giza
01.2018 - 01.2019
- Improved customer satisfaction by efficiently resolving complaints and issues.
- Managed customer queries for better understanding of products and services.
- Ensured smooth transactions with detailed record keeping.
- Increased repeat business through exceptional customer service skills.
Customer service agent
the united bank
cairo
01.2016 - 01.2017
- Improved customer satisfaction by efficiently resolving complaints and issues.
- Managed customer queries for better understanding of products and services.
- Ensured smooth transactions with detailed record keeping.
- Increased repeat business through exceptional customer service skills.
Customer service agent
Uber egypt
cairo
01.2015 - 01.2016
- Improved customer satisfaction by efficiently resolving complaints and issues.
- Managed customer queries for better understanding of products and services.
- Ensured smooth transactions with detailed record keeping.
- Increased repeat business through exceptional customer service skills.
Customer service agent
Exceed
6 october-giza
01.2014 - 01.2015
- Improved customer satisfaction by efficiently resolving complaints and issues.
- Managed customer queries for better understanding of products and services.
- Ensured smooth transactions with detailed record keeping.
- Increased repeat business through exceptional customer service skills.
Education
Bachelor's of commerce - commercial finance
Cairo university
cairo 05.2007 - 06.2012
Skills
- Excel
- Microsoft Word
- PowerPoint
- Statistical and quantitative analysis
- Result oriented thinking
- Awareness of gdpr regulations
- Business intelligence tools
- Brand positioning
- Experience with erp systems
- Marketing automation software
- Knowledge of crm systems
- Google analytics proficiency
- Product knowledgeability
- Influencing capacity
- Employee motivation
- Process improvement strategies
- Sales strategy development
- Excel expertise
- Competitive analysis
- Pipeline Management
- Customer relationship management
- Logistics coordination
- Relationship Management
- Sales KPI management
- Sales reporting
- Pricing strategies
- Commercial Awareness
- Sales Leadership
- Team motivation
- Customer service skills
- Long term trade planning
Languages
English Professional
Custom
Football
Personal Information
- Date of birth: 05/21/88
- Gender: Male
- Nationality: Egyptain
- Marital status: Married
Timeline
Sales-operation Manager
Extra-Saudi Arabia
05.2024 - Current
Operations manager
Extra -Saudi Arabia
10.2023 - 05.2024
Customer experience manager
EXTRA-EGYPT
01.2023 - 10.2023
Customer service manger& assist store manager
SHARAFDG-EGYPT
01.2021 - 01.2023
Customer Service Senior
SHARAFDG-EGYPT
01.2019 - 01.2021
Customer service agent
SHARAFDG-EGYPT
01.2018 - 01.2019
Customer service agent
the united bank
01.2016 - 01.2017
Customer service agent
Uber egypt
01.2015 - 01.2016
Customer service agent
Exceed
01.2014 - 01.2015
Bachelor's of commerce - commercial finance
Cairo university
05.2007 - 06.2012
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