KARIM SALAH
Summary
Seasoned Logistics and Operations Specialist with 5+ years of success in project coordination, supply chain management, and team leadership in KSA and Egypt. Skilled in streamlining workflows, leading cross-functional teams, and ensuring adherence to corporate standards. Proficient in inventory management, vendor relationships, and utilizing platforms such as Oracle, Seibel, HMS, MMS, and ICD for operational effectiveness.
Overview
10
10
years of professional experience
Work History
Logistics Supervisor
Arabian Peaks
08.2024 - Current
- CEO assistant.
- Supervising logistics and administrative support for various corporate departments.
- Monitoring corporate projects, managing purchase orders (POs), invoices and clients’ credits workflows using Oracle Aconex and internal platforms.
- Build and maintain relationships with clients, vendors and internal teams.
- Maintaining accurate records of inventory, deliveries, and returns for auditing and reporting purposes.
- Maintain inventories and delivery records for audit readiness.
- Developing and implementing logistic strategies to optimize workflow and reduce operational costs.
- Assigned tasks to team members to complete within designated time frames.
Senior Logistics Coordinator
Arabian Peaks
07.2023 - 07.2024
- Build and maintain relationships with clients, vendors and internal teams.
- Maintaining accurate records of inventory, deliveries, and returns for auditing and reporting purposes.
- Maintain inventories and delivery records for audit readiness.
- Prepared and presented reports to management on logistics performance.
- Tracked orders and notified customers of status or potential delays.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
Senior Logistics Specialist
Egypt Telecom
07.2021 - 06.2024
- Oversaw technical emergencies and logistics across two governorates.
- Enhanced supply chain efficiency by streamlining inventory management processes and implementing best practices.
- Managed cross-functional teams to ensure seamless coordination between procurement, warehousing, and transportation functions.
- Managed 13 technicians, assigned tasks and monitoring their performance.
- Handled inventories control, ticket resolution and compliance using HMS, MMS and ICD platforms.
- Coordinated with multiple departments (maintenance, transportation, master inventories) for smooth operational workflow.
- Delivered detailed reports on stores operations (daily, weekly, monthly, quarters, and annual)
Senior Front Office Assistant
Janat Al-areef Hotel
01.2020 - 04.2021
- Lead a team of 5 receptionists, handled scheduling and staff coverage.
- Managed guest check-ins, special requests and complaints to ensure a high standard of serves.
- Coordinated with various hotel departments such as Online Bookings Office, housekeeping, room services and maintenance to maintain operational workflow.
- Provided guests with local recommendations and resolved billing inquiries at check-out.
- Managing online booking platforms.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business opportunities.
Customer Service Representative
General Motors
04.2018 - 12.2019
- Provided technical assistance and feature explanation for (Chevrolet, GMC and Cadillac vehicles).
- Managed customer complaints in Arabic and English, especially with Gulf dialects.
- Delivered high-level services as part of bilingual support team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Front Office Receptionist
Coral Beach Montazah Resort
06.2015 - 12.2015
- Maintaining high standard in answering calls.
- Communicating with booking, housekeeping and maintenance department to ensure prompting response of the guests needs.
- Maintaining constant communication with guest in advance of weddings, birthdays and other special events.
- Making reservations and appointments for guest who want to avail themselves with local entertainments or services.
- Preparing documentation and reports for office meetings.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
Logistics Coordinator
Al-Taj Alzahabi
06.2016 - 01.2017
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Managed inventory levels to verify availability of stock for customer orders.
- Liaised with manufacturing partners in China for contracts.
- Assisted in creating company profiles, reports and promotional content.
- Tracked progress and budgets while ensuring timely updates to clients and stakeholders.
- Tracked orders and notified customers of status or potential delays.
Education
Bachelor of Business Administration -
Obour Institutes
Cairo, Egypt.06.2016
Skills
- Aconex project management
- Seibel expertise
- HMS
- MMS
- ICD
- MS Office
- Outlook
- ERP Systems
- Notion
- Trello
- Logistics Management
- Inventory Control
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Logistics Supervisor
Arabian Peaks
08.2024 - Current
Senior Logistics Coordinator
Arabian Peaks
07.2023 - 07.2024
Senior Logistics Specialist
Egypt Telecom
07.2021 - 06.2024
Senior Front Office Assistant
Janat Al-areef Hotel
01.2020 - 04.2021
Customer Service Representative
General Motors
04.2018 - 12.2019
Logistics Coordinator
Al-Taj Alzahabi
06.2016 - 01.2017
Front Office Receptionist
Coral Beach Montazah Resort
06.2015 - 12.2015
Bachelor of Business Administration -
Obour Institutes
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