Karla Colicchio
Adelaide
Summary
Reliable and hardworking customer service professional with demonstrated multitasking skills in fast-paced settings. Knowledgeable about processing paperwork and payments to complete orders. Well-organized, proactive and detail-oriented.
Overview
6
6
years of professional experience
Work History
Customer Service
Woolworths
01.2024 - Current
- Provided exceptional customer service to customers.
- Serviced high volume of calls while providing excellent customer service.
- Delivered exemplary customer service and warmly greeted guests.
- Delivered exceptional customer service, addressing concerns and providing product recommendations.
Customer Service Assistant
Drakes
06.2019 - Current
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Met or exceeded customer service metrics by providing excellent customer support.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Collaborated closely with colleagues to meet customer needs.
- Communicated information to customers about product quality, value and style.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer complaints and issued refunds as needed.
- Consulted with customers regarding needs and addressed concerns.
Beauty Therapist
Small Business Association
01.2022 - 10.2024
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
Education
Bachelor Of Nursing - Nursing Practice
University of South Australia
Adelaide, SAHigh School Diploma -
Underdale High School
Adelaide, SA11.2022
Skills
- Issue and Complaint Resolution
- Courteous with Strong Service Mindset
- Multitasking and Prioritization
- Transaction Processing
- Order and Refund Processing
- Creative Problem Solving
- Understanding Customer Needs
- Responding to Difficult Customers
- Customer Service
- Calm and Professional Under Pressure
- Verbal and Written Communication
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Training and Development
- Payment Processing
- Work Prioritization
- Billing Adjustments and Refunds
Education and Training
other
Timeline
Customer Service
Woolworths
01.2024 - Current
Beauty Therapist
Small Business Association
01.2022 - 10.2024
Customer Service Assistant
Drakes
06.2019 - Current
High School Diploma -
Underdale High School
Bachelor Of Nursing - Nursing Practice
University of South Australia
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