Kasem Mohamed
Dammam,KSA
Summary
Experienced Front Office Shift Leader with a strong background in hospitality and customer service. Skilled in managing front desk operations, supervising night audits, handling guest complaints professionally, and ensuring smooth daily operations. Committed to delivering high-quality service and maintaining guest satisfaction.
Overview
11
11
years of professional experience
Work history
Shift Leader & night audit
TIME DAMMAM RESIDENCE
Dammam, KSA
2020.10 - Current
• Supervise front office operations during night shifts
• Prepare daily financial and operational reports
• Handle guest inquiries and complaints professionally
• Coordinate with other departments to ensure service quality
• Support and train front office staff
- Upheld company policies strictly, promoting adherence amongst all staff members as well.
- Demonstrated respect, friendliness and willingness to help wherever needed.
كاشير
كشري المعلم
القاهره , مصر
2018.08 - 2019.02
- Carried out day-to-day duties accurately and efficiently.
• Provided excellent customer service
• Ensured accuracy in daily cash reconciliation
مبيعات
مصنع ملابس اونلاين
القاهره, مصر
2015.02 - 2017.06
Assisted customers and promoted products
• Achieved sales targets
- Carried out day-to-day duties accurately and efficiently.
Education
Diploma - زراعي
فوه الثانويه الزراعيه
مصر 01/2011 - 08/2015
Skills
- Motivational aptitude
- Listening capacity
Team Leadership
Customer Service & Hospitality
Problem Solving
Ability to Work Under Pressure
Strong Communication Skills
Reporting & Documentation
Time Management
Hotel PMS Systems
Languages
English
Intermediate
Arabic
Native
Timeline
Shift Leader & night audit
TIME DAMMAM RESIDENCE
2020.10 - Current
كاشير
كشري المعلم
2018.08 - 2019.02
مبيعات
مصنع ملابس اونلاين
2015.02 - 2017.06
Diploma - زراعي
فوه الثانويه الزراعيه
01/2011 - 08/2015