KATHERINE AREVALO
DOHA,QATAR
Summary
Hospitality and customer service professional with international experience across airlines, luxury resorts, events, and retail environments in the USA, Spain, and Colombia. Strong background in airport operations, VIP guest services, inflight retail sales, and high end customer care. Skilled in administrative support, sales, inventory management, and multilingual communication. Experienced in working under pressure in fast paced, multicultural environments. Highly adaptable, service-oriented, and committed to delivering excellent guest experiences.
Overview
18
18
years of professional experience
Work History
Production Assistant (TV & Commercials)
RCN, Caracol & Netflix
BOGOTA, COLOMBIA
08.2025 - 11.2025
- Coordinated production logistics to ensure smooth operations
- Collaborated with the team to facilitate efficient production processes
- Operated a variety of production equipment under supervision, ensuring high-quality output.
- Monitored and maintained a safe working environment, adhering to health and safety regulations.
- Facilitated smooth communication between production departments to meet tight deadlines.
Guest Experience & Retail Associate
Kalahari Resort
WISCONSIN, USA
04.2025 - 07.2025
- Delivered high-quality customer service in a hospitality setting
- Managed retail operations and guest interactions
- Resolved guest concerns efficiently
Event Hostess & Guest Relations Associate
Luxury Event Staffing
NEW YORK, USA
02.2024 - 04.2025
- Delivered exceptional guest service at high-end events, enhancing overall attendee experience
- Facilitated guest satisfaction and seamless event flow, contributing to successful event execution
Kalahari Resort
Recreation Area Supervisor – Part-time
WISCONSIN, USA
05.2022 - 04.2024
- Managed safety protocols and operational procedures in recreational areas to enhance guest experience
- Monitored adherence to guest safety standards, ensuring a secure environment for all visitors
Administrative & Customer Service Coordinator
Envigado Football Club
Armenia, Colombia
01.2021 - 01.2022
- Coordinated passenger check-in and boarding to ensure smooth and timely departures
- Delivered premium service in VIP lounge
- Resolved upgrades, ticketing issues, and penalties to enhance customer satisfaction
- Operated Amadeus and DCS systems
Inflight Retail Sales Representative
RETAIL LATAM SAS
BOGOTA, COLOMBIA
02.2015 - 07.2021
- Oversaw onboard sales for international Avianca flights, enhancing passenger experience
- Provided exceptional customer service in-flight, fostering customer loyalty
- Sold duty-free products in multiple currencies (EUR, USD, GBP, COP)
- Executed transactions using MyDUS and Urovo systems, ensuring accuracy and efficiency
- Managed inventory and stock control onboard
- Demonstrated responsibility, punctuality, and professionalism
Airport Services & VIP Lounge Agent
Avianca Airlines
BOGOTA, COLOMBIA
02.2012 - 02.2015
- Managed passenger check-in and boarding to ensure timely departures
- Provided premium service in VIP lounge
- Resolved upgrades, ticketing issues, and penalties to enhance customer satisfaction
- Operated Amadeus and DCS systems for efficient processing of passenger information
Travel Consultant & Customer Service Representativ
Viajes Marsans
MADRID, SPAIN
02.2009 - 02.2012
- Managed bookings, reservations, and ticketing
- Provided travel guidance
Tourism & Events Assistant (Internship)
IFEMA – FITUR (International Tourism Fair)
MADRID, SPAIN
01.2008 - 02.2009
- Coordinated logistics for international tourism events
Education
Certificate of Higher Education - Bachelor’s Degree – Foreign Languages (English)
Universidad Santo Tomás
Bogota01-2019
Higher National Diploma - Technical Diploma – English Language & Transport Management
Fundación ESTE
Arganda del Rey, Spain01-2010
Cabin Crew Training – Flight Attendant Certification
Stewardess School
Stewardess School – Madrid, Spain01-2009
High School Diploma (Academic Baccalaureate)
IED Marruecos y Molinos
Bogota01-2006
Skills
- Strong background in hospitality, airline operations, and luxury guest service in international environments (USA, Spain, Colombia)
- Experience in VIP customer service, airport operations, inflight retail, and high-end event hosting
- Skilled in sales, duty free operations, inventory management, and cashless transaction systems
- Proficient in administrative support, coordination, and multicultural communication with international guests
- Highly adaptable, professional, and service-oriented with strong problem-solving skills under pressure
Languages
English
Upper Intermediate
B2
Spanish
Proficient
C2
French
Elementary
A2
Timeline
Production Assistant (TV & Commercials)
RCN, Caracol & Netflix
08.2025 - 11.2025
Guest Experience & Retail Associate
Kalahari Resort
04.2025 - 07.2025
Event Hostess & Guest Relations Associate
Luxury Event Staffing
02.2024 - 04.2025
Kalahari Resort
Recreation Area Supervisor – Part-time
05.2022 - 04.2024
Administrative & Customer Service Coordinator
Envigado Football Club
01.2021 - 01.2022
Inflight Retail Sales Representative
RETAIL LATAM SAS
02.2015 - 07.2021
Airport Services & VIP Lounge Agent
Avianca Airlines
02.2012 - 02.2015
Travel Consultant & Customer Service Representativ
Viajes Marsans
02.2009 - 02.2012
Tourism & Events Assistant (Internship)
IFEMA – FITUR (International Tourism Fair)
01.2008 - 02.2009
Certificate of Higher Education - Bachelor’s Degree – Foreign Languages (English)
Universidad Santo Tomás
Higher National Diploma - Technical Diploma – English Language & Transport Management
Fundación ESTE
Cabin Crew Training – Flight Attendant Certification
Stewardess School
High School Diploma (Academic Baccalaureate)
IED Marruecos y Molinos