Katherine Hatchard
Hallett Cove
Summary
Compassionate and dedicated Disability Support Worker with a proven track record at Being Mentors, skilled in daily living assistance and relationship building. Successfully enhanced client satisfaction through individualised support plans and emotional support, fostering trust and respect. Committed to maintaining client confidentiality while ensuring a safe and clean living environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Being Mentors
11.2024 - Current
- Following individualised support plans to provide opportunities for gaining new skills and achieving goals set by clients
- Driving clients safely to social activities and appointments.
- Developing strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supporting clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Orderly
Downer
08.2021 - Current
- Assisting nursing staff with patient care tasks, resulting in a more streamlined workflow.
- Assisting in transferring patients between departments, facilitating efficient coordination of healthcare services.
- Enhancing the efficiency of daily operations by taking initiative in performing necessary tasks without direct supervision.
- Maintaining a clean and safe environment for patients, ensuring optimal recovery conditions.
Customer Service Team Member
McDonald's
03.2020 - 04.2021
- Preparing food in a fast-paced environment.
- Maintaining thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
- Mentoring new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
- Collaborating with cross-functional teams to address complex customer concerns, resulting in elevated satisfaction levels.
Education
Bachelor of Psychological Science -
Flinders University
Adelaide, SA11-2025
Skills
- Daily living assistance
- Problem-solving
- Relationship building
- Client confidentiality
- Mobility support
- Social skills development
- Verbal and written communication
- Individual support plans
- Incident reports
- Risk assessments
- Emotional support
Certification
- Working With Children Check
- NDIS Check
- Police Check
- Full Driver's Licence
Timeline
Disability Support Worker
Being Mentors
11.2024 - Current
Orderly
Downer
08.2021 - Current
Customer Service Team Member
McDonald's
03.2020 - 04.2021
Bachelor of Psychological Science -
Flinders University
Similar Profiles
Lucy PetersLucy Peters
Mental Health Support Worker at Being MentorsMental Health Support Worker at Being Mentors
James SkinnerJames Skinner
Support Worker / Mentor at Being MentorsSupport Worker / Mentor at Being Mentors
MATTHEW DELLAPINAMATTHEW DELLAPINA
Academic and Test Prep Tutor at Boost Tutors and MentorsAcademic and Test Prep Tutor at Boost Tutors and Mentors