Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
Certification
Timeline
AccountManager
Kathiresan Visvanathan

Kathiresan Visvanathan

Tamil Nadu, Chennai,India

Summary

Experienced in overseeing restaurant operations with focus on delivering exceptional customer service and optimising staff performance. Skilled in managing daily activities, ensuring compliance with health and safety regulations, and enhancing dining experiences through effective leadership. Capable of driving operational efficiency and fostering collaborative work environment.

Overview

9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work History

Restaurant Supervisor

Bateel International LLC
Riyadh, Saudi Arabia
09.2023 - Current
  • Oversaw scheduling of employees' shifts without conflict issues.
  • Handled difficult customer situations calmly, retaining their loyalty and repeat business.
  • Monitored restaurant supplies regularly, preventing sudden stock outages.
  • Coordinated daily restaurant operations, ensuring high quality service delivery at all times.
  • Facilitated seamless transition during menu changes, resulting in minimal disruption to the business operations.
  • Promoted positive dining experience with exceptional customer service skills.
  • Developed successful promotional strategies for increased patronage.
  • Managed inventory to avoid shortages and reduce 100% from waste.
  • Ensured smooth operation by effectively managing all front of house staff.
  • Provided leadership during busy periods to maintain excellent service levels despite high volumes of guests.
  • Created team building initiatives to encourage upselling and meet revenue targets.
  • Liaised with kitchen teams to develop innovative, seasonal menus for maximised customer appeal.
  • Monitored and maintained stock levels for maximised efficiency and minimised waste.
  • Resolved complaints calmly and professionally to achieve positive customer outcomes.
  • Delivered in-depth training to customer-facing staff, promoting strong service performance.
  • Sought out and implemented methods to improve service and team performance, boosting business sustainability with continuous enhancements.

Head Waiter

Mado Turkey LLC
Doha, Qatar
01.2021 - 04.2023
  • Assisted in menu development for improved guest satisfaction.
  • Increased customer satisfaction by delivering prompt, courteous service.
  • Implemented daily specials board, increasing variety of offerings.
  • Coordinated linen, silverware, glassware requirements maintaining aesthetic appeal of the restaurant.
  • Trained new staff members, promoting consistent service standards across the team.
  • Managed cashiering and reconciled tickets against till at end of shift.
  • Worked closely with chef to provide tasty options for guests with food allergies or intolerances.
  • Accurately took orders, making menu recommendations as appropriate.

Sr. Guest Service Associate

Signature Club Resort
Bangalore, India
08.2018 - 12.2020
  • Set up tables for events, ensuring a smooth-running function.
  • Assisted guests with special dietary requirements by suggesting suitable meal options.
  • Demonstrated knowledge of the menu, resulting in increased sales.
  • Provided friendly and efficient service, enhancing guest dining experience.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Contributed to 100 % profitability increase by up-selling guests to premium F&B items.
  • Informed customers regarding ingredients used to address allergy and dietary issues.

Guest Service Associate- Hotel

Le Royal Meridien
Chennai, Tamil Nadu, India
08.2016 - 04.2017


  • Strengthened relationships with regular clients through personalised service offerings.
  • Updated records accurately to ensure correct billings and communications.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.

Education

Bachelor Degree - Hotel Management

Shevaroys College Of Hotel Management
Tamil Nadu , India
01.2015 - 04.2018

Skills

  • Tailored upselling techniques
  • Table setting standards
  • Food safety regulations
  • Knowledge of restaurant
  • Staff scheduling techniques
  • Decision-Making competence
  • Leadership acumen
  • In-Depth food industry knowledge
  • Customer Service
  • Full-service restaurant background
  • Culinary arts education
  • Supervisory skills
  • Brand standards promotion
  • Waste reduction

Languages

English
Fluent
Hindi
Fluent
Tamil
Native

Affiliations

  • Photography
  • Learning

Accomplishments

    STCW Course-Maritime Acadamic

Certification

  • Brain Strom Competition
  • Mocktail Competition

Timeline

Restaurant Supervisor

Bateel International LLC
09.2023 - Current

Head Waiter

Mado Turkey LLC
01.2021 - 04.2023

Sr. Guest Service Associate

Signature Club Resort
08.2018 - 12.2020

Guest Service Associate- Hotel

Le Royal Meridien
08.2016 - 04.2017

Bachelor Degree - Hotel Management

Shevaroys College Of Hotel Management
01.2015 - 04.2018

Similar Profiles

CREATE PROFILE
Kathiresan Visvanathan