Katie Clothier
Burton
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
21
21
years of professional experience
Work History
Gaming Relief Supervisor
SKYCITY Casino
06.2025 - Current
- Managed day-to-day gaming operations while supervising a team of 5-9 staff members.
- Handled customer inquiries and resolved complaints effectively to ensure satisfaction.
- Trained new staff members on gaming operations and customer service protocols.
- Monitored gaming machines for performance issues and scheduled maintenance as needed.
- Worked well with all departments security/HRC/Table games and Bar and restaurants.
Rewards Releif Supervisor
SKYCITY Adelaide
02.2019 - Current
- In the day to day I am responsible for complaints and compliments.
- I am also responsible for a team of 2-3 I know a small team.
- I manage day to day running of the rewards department although small it keeps most department together.
Rewards Attendant
SKYCITY Adelaide
02.2019 - Current
- In this role sign people up to our rewards system, I know all the promotions on hand to assist the customers questions.
Gaming Technician Assitant
SKYCITY Adelaide
02.2019 - Current
- As a gaming tech assistant I put together pokie/gaming machines cable wise, moving machines and installing them and uninstalling them.
- I also strip the machine for parts.
Gaming Attendant
SKYCITY Adelaide
02.2019 - Current
- In this role I have fixed minor issues to the machine, assisted with customer support when they need it, replaced Tito tickets.
Bar and Gaming Attendant
Harry's Bar
07.2018 - 02.2019
- Bar and gaming duties
Lotto
Lottery Kiosk Ingle Farm
07.2018 - 02.2019
- I sell lotto tickets and keno, close kiosk myself.
Waitperson/bar
Griffins hotel
02.2016 - 06.2018
- All rounder, Food runner, Bar, Supervisor, Manager.
Waitress
Cafe Numero Uno
04.2005 - 02.2016
- Bar, Front of house, Waitressing, Coffee and all-rounder
Education
No Degree - WHS Cert IV
TAFE SA
SA05-2027
Skills
- Self-Directed
- Networking
- Conflict resolution
- Communication
- Multitasking Abilities
- Organization
- Collaboration
- Friendly, positive attitude
- Decision-making
- Social perceptiveness
Timeline
Gaming Relief Supervisor
SKYCITY Casino
06.2025 - Current
Rewards Releif Supervisor
SKYCITY Adelaide
02.2019 - Current
Rewards Attendant
SKYCITY Adelaide
02.2019 - Current
Gaming Technician Assitant
SKYCITY Adelaide
02.2019 - Current
Gaming Attendant
SKYCITY Adelaide
02.2019 - Current
Bar and Gaming Attendant
Harry's Bar
07.2018 - 02.2019
Lotto
Lottery Kiosk Ingle Farm
07.2018 - 02.2019
Waitperson/bar
Griffins hotel
02.2016 - 06.2018
Waitress
Cafe Numero Uno
04.2005 - 02.2016
No Degree - WHS Cert IV
TAFE SA