Katrina O'Dea
Hillcrest
Summary
Physically fit and hard-working professional with a background in both warehouse work and customer service. Background in competitive distance running, currently an avid gym-goer, lifting weights for strength and yoga for balance and flexibility. Works well in teams, as well as independently, as demonstrated by 3 years of shelf-stocking experience followed by 2 years of sales experience in a fast-paced call centre.
Overview
5
5
years of professional experience
Work History
Customer Service Operator
My Money House
08.2023 - 08.2025
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Consistently met or exceeded performance metrics, contributing to overall team success.
- Boosted sales with proactive upselling of products and services tailored to individual customer needs.
- Managed challenging callers while adhering to company guidelines for respectful communication.
- Adhered to a strict KPI of 50 calls an hour
Shelf Stocker
Foodland
10.2020 - 08.2022
- Maintained a clean and organized store environment for optimal shopping experience.
- Answered customer questions and provided detailed product information.
- Unloaded arriving product stock and moved to store display areas.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Improved warehouse organization by categorizing items and maintaining a clean work area.
Education
White Card + Working Safely At Heights
TAFE SA
SAHigh School Diploma -
Marden Senior College
Adelaide, SA11-2019
Skills
- Self-motivated and disciplined
- Cleaning and organising
- Heavy lifting (warehouse gym)
- Picking and packing
- Packaging and labelling
- Multitasking and organisation
Timeline
Customer Service Operator
My Money House
08.2023 - 08.2025
Shelf Stocker
Foodland
10.2020 - 08.2022
White Card + Working Safely At Heights
TAFE SA
High School Diploma -
Marden Senior College
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