Kausar Zaman
Riyadh,Saudi Arabia
Summary
Accomplished sales professional with advanced expertise in sales planning, administration, and management. Demonstrates strong skills in inventory management, budgeting, and communication. Proven ability to lead teams with advanced managerial skills and deliver compelling presentations. Adept at problem-solving and achieving targets with a focus on achievement orientation. Career goal: to leverage extensive sales experience to drive business growth and exceed performance metrics.
Overview
26
26
years of professional experience
4
4
years of post-secondary education
Work history
Accounts Development Supervisor
Al Jomaih Bottling Plants
Riyadh, Saudi Arabia
2023.03 - Current
- Promoted safe work environment, reducing safety violations by 15% through strict adherence to company regulations.
- Resolved customer complaints promptly, resulting in higher customer satisfaction rates.
- Coordinated with other supervisors to maintain consistency across shifts.
- Offered constructive feedback to staff, elevating performance levels.
- Oversaw inventory controls, preventing stock shortages and minimizing excess by improving forecasting accuracy.
- Directed daily operations, increasing overall team productivity.
- Boosted team efficiency by introducing improved scheduling practices.
- Organised team resources, improving project timelines by 10–12%.
- Trained new hires and established mentoring support, accelerating onboarding success.
- Tracked employee performance, optimizing daily output and implementing corrective actions to close gaps.
- Documented daily activities and notable incidents consistently for transparent reporting.
Merchandising Supervisor
Al Jomaih Bottling Plants
Riyadh, Saudi Arabia
2011.07 - 2023.03
- Executed merchandising plans to support sales targets and improve product visibility in retail locations.
- Monitored and controlled inventory stock to ensure product availability and timely delivery.
- Coordinated with sales and marketing teams to align merchandising activities with promotional campaigns.
- Performed routine market visits to assess competitor activity and uncover new sales opportunities.
- Enforced merchandising standards, enhancing operational efficiency and compliance.
- Supervised and motivated staff, improving store execution and customer service performance.
- Ensured optimal stock levels through systematic inventory checks.
- Expanded shelf space for priority SKUs by 10–15%, increasing product visibility and sales.
Pre seller
Al Jomaih Bottling Plants
Riyadh, Saudi Arabia
2007.04 - 2011.06
- Executed sales plans that supported annual business targets, driving 5–10% sales growth across assigned territories.
- Performed market visits to monitor route coverage and competitor activity, identifying opportunities to increase sales.
- Delivered detailed product information to distributors and customers, improving product knowledge and sales effectiveness.
- Supported inventory management to maintain adequate stock levels and safeguard timely deliveries.
- Partnered with marketing teams to coordinate promotional activities and strengthen brand visibility.
- Applied streamlined sales administration procedures to improve operational efficiency.
- Quickly mastered new skills to enhance daily productivity.
- Consistently exceeded sales targets by 5–10%, contributing to steady revenue growth.
Sales representative
Al Jomaih Bottling Plants
Riyadh, Saudi Arabia
2005.01 - 2007.03
- Maintained detailed and accurate records of 100% of sales activities, improving reporting accuracy and transparency.
- Upgraded professional knowledge through workshops and seminars to improve performance.
- Identified promising leads, resulting in increased sales conversion rates.
- Strengthened brand reputation through excellent professionalism and integrity.
- Delivered after‑sales support, raising customer satisfaction and loyalty.
- Built strong customer relationships through excellent service delivery.
- Navigated challenging negotiations to secure high‑value contracts.
- Generated sales reports to monitor progress and guide future strategies.
- Presented merchandise to prospective buyers to boost interest and conversions.
Merchandiser
Al Jomaih Bottling Plants
Riyadh, Saudi Arabia
2001.04 - 2005.01
- Executed sales plans to support annual targets and contributed to sales growth within assigned territories.
- Carried out market visits to verify product placement, observe competitor movements, and identify new opportunities.
- Delivered product information and support to distributors and customers to enhance product visibility and sales.
- Assisted supervisors with inventory coordination to maintain optimal stock availability.
- Cooperated with marketing teams to ensure proper rollout of promotional activities.
- Applied sales administration procedures to streamline reporting and daily operations.
Customer Service Representative
Artiad Trade Establishment
Riyadh, Saudi Arabia
2000.02 - 2001.03
- Responded to customer inquiries and delivered product information, achieving a 90%+ customer satisfaction rate and supporting repeat sales.
- Worked closely with sales and marketing teams to communicate customer feedback and enhance service delivery.
- Managed order processing and ensured timely resolution of customer issues, improving administrative efficiency.
- Managed high volume of inbound calls and resolved issues swiftly.
- Maintained updated product knowledge to promote offerings effectively.
- Mentored new hires to boost productivity and overall service quality.
- Delivered conflict‑resolution strategies to resolve disputes quickly and professionally.
Education
Bachelor of Arts - Arts
University of Peshawar
Peshawer 1993.01 - 1996.12
Skills
- Sales skills and planning
- Sales administration and management
- Inventory control
- Budgeting and financial oversight
- Communication and presentation skills
- Problem solving and critical thinking
- Achievement orientation and goal setting
- Public speaking and soft skills
- Calm under pressure
- Problem-solving
- Strategic planning
- Leadership
- Public Relations
- Marketing
Languages
Arabic
Fluent
English
Fluent
Urdu
Native
Timeline
Accounts Development Supervisor
Al Jomaih Bottling Plants
2023.03 - Current
Merchandising Supervisor
Al Jomaih Bottling Plants
2011.07 - 2023.03
Pre seller
Al Jomaih Bottling Plants
2007.04 - 2011.06
Sales representative
Al Jomaih Bottling Plants
2005.01 - 2007.03
Merchandiser
Al Jomaih Bottling Plants
2001.04 - 2005.01
Customer Service Representative
Artiad Trade Establishment
2000.02 - 2001.03
Bachelor of Arts - Arts
University of Peshawar
1993.01 - 1996.12